New Features
None.
Release Notes for Cisco Hosted Collaboration Solution for Contact Center Solution, Release 12.5(1)
Bias-Free Language
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
- Updated:
- January 21, 2020
Chapter: Cisco Customer Collaboration Platform
Cisco Customer Collaboration Platform
The standalone Customer Collaboration Platform features such as Facebook page, Twitter, RSS Feeds, Standalone single session chat, associated features like filters and notifications have been removed from release 12.0. However, you can still use Customer Collaboration Platform interface to encrypt MR.
Updated Features
None.
Important Notes
None.
Deprecated Features
None.
Removed and Unsupported Features
The support for monitoring of Facebook fan pages, Twitter, and RSS feeds from Customer Collaboration Platform for all Customer Journey Solutions customers is removed in Cisco Customer Collaboration Platform 11.6(2) and later. This is applicable ONLY to the social media feed integration to Customer Collaboration Platform. The field notice in this regard is available at, https://www.cisco.com/c/en/us/support/docs/field-notices/702/fn70274.html.
Third Party Software Impacts
None.
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