New Features
Edge Chromium Browser Support
This release supports Edge Chromium (Microsoft Edge). For information about supported versions, see the Contact Center Enterprise Solution Compatibility Matrix at https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-device-support-tables-list.html.
Platform-Updates
In this release, CVP supports Microsoft Windows Server 2016 Standard and Datacenter Editions with Desktop Experience. For more information, see Installation and Upgrade Guide for Cisco Unified Customer Voice Portal, Release 12.0(1) .
Configuration and Administration
Configuration and Administration
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ORM and WSM process merge: The ORM and the WSM processes are merged and are now running under WSM process.
Call Studio Licensing
With this release, Call Studio installation does not need a license.