The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
This table lists changes made to this guide. Most recent changes appear at the top.
|
Changes |
Section |
Date |
|---|---|---|
|
Initial release of this document |
August 2017 |
|
|
Initial release of this document |
August 2017 |
|
This guide explains features you can use in conjunction with Cisco Hosted Collaboration Solutions for Contact Center. For each feature, there is a description, procedures for initial setup, and details on the functionality the feature provides.
This document is prepared for:
Contact center administrators who configure and run the contact center, manage agents and supervisors, and address operational issues.
Contact center supervisors, who lead agent teams and are responsible for team performance
This document is written with the understanding that your system has been deployed by a partner or service provider who has validated the deployment type, virtual machines, and database and has verified that your contact center can receive and send calls.
| Document or resource | Link |
|---|---|
|
Documentation Guide for Cisco Hosted Collaboration Solutions for Contact Center |
|
|
Design Guide for Cisco Hosted Collaboration Solutions for Contact Center |
|
|
Configuration Guide for Cisco Hosted Collaboration Solutions for Contact Center |
|
|
Release Notes for Cisco Hosted Collaboration Solutions for Contact Center |
For information on obtaining documentation, using the Cisco Bug Search Tool (BST), submitting a service request, and gathering additional information, see What's New in Cisco Product Documentation.
To receive new and revised Cisco technical content directly to your desktop, you can subscribe to the What's New in Cisco Product Documentation RSS feed. RSS feeds are a free service.
Cisco can modify its products or determine key processes to be important. These changes are announced through use of the Cisco Field Alerts and Cisco Field Notices. You can register to receive Field Alerts and Field Notices through the Product Alert Tool on Cisco.com. This tool enables you to create a profile to receive announcements by selecting all products of interest.
Sign in www.cisco.com and then access the tool at https://www.cisco.com/cisco/support/notifications.html.
To provide comments about this document, send an email message to the following address: contactcenterproducts_docfeedback@cisco.com
We appreciate your comments.
This document uses the following conventions:
Feedback