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Unified CCDM 11.5(1) has an updated look and feel in line with other contact center enterprise solution components. The menu options for the Unified CCDM tools are in a sidebar menu accessible through the ‘hamburger’ icon at the top left of the screen.
The home page uses a flexible gadget-based interface. Upon first sign-in, advanced mode users see the new Resource Manager gadget as their default home page. The gadget-based interface is applicable only when a user is in advanced mode. Basic Mode users still have a simplified interface.
You can now create and manage Precision Queues for non-voice Media Routing Domains on Cisco HCS for Contact Center 11.5(1).
The Network VRU details page now has an additional tab displaying its associated Labels.
The person provisioning interfaces and APIs now support single sign-on (SSO) configuration for the new SSO feature. Based on the configuration settings on Cisco HCS for Contact Center, you can provision agents and supervisors with the following modes of authentication:
Unified CCDM Release 11.5(1) supports these authentication methods:
Local
Windows
ADFS
Use the authentication method that meets your organizational needs and security profile. You can configure the authentication method through ICE.
This release updates the JRE component from 1.7 to 1.8.
There are no deprecated features for Release 11.5.
This version of Unified CCDM supports the following releases of contact center enterprise products:
Cisco HCS for Contact Center 10.5, 11.0, and 11.5
Unified CM 10.5, 11.0, and 11.5
Unified CVP 10.5, 11.0, and 11.5
Partitioning access to resources in Internet Script Editor (ISE) using Unified CCDM no longer supports Active Directory authentication for the ISE user. The ISE user credentials that ISE passes to CCDM now use CCDM local authentication.
If you upgrade from an earlier version of Unified CCDM that used Active Directory authentication for Partitioned ISE, your ISE-enabled CCDM users are set to local authentication. The ISE users must have their Unified CCDM passwords reset so that they can supply that password to ISE when prompted.
There are no third-party software impacts for Release 11.5.