Change History
This table lists the major changes made to this guide. The most recent changes appear at the top.
Changes |
Section |
Date |
---|---|---|
Clarifications on CUBE sizing and 2000 Agent Reference Design |
Sizing Gateways for Contact Center Enterprise Solutions 2000 Agents |
January 15, 2018 |
Included G.729 codec for VRU |
Mixed Codecs |
November 16, 2017 |
The 2000 Agent Reference Design optionally supports the Cross Cluster Extension Mobility feature for off-box deployed Unified CM cluster. Removed the information which states that the Unified CM Cross Cluster Extension Mobility feature is not supported for off-box Unified CM deployments. |
Unified CCE Reference Designs in 2000 Agents section. |
September 19, 2017 |
Reduced capacity of sub-customers on each blade in the SCC shared peripheral option from 10/blade to 6/blade. |
Small Contact Center Agent Deployment Model |
September 5, 2017 |
Added information on sizing CUBE. |
"Sizing Gateways for Contact Center Enterprise Solutions" |
June 22, 2017 |
Removed "Sizing Virtual CUBE for Contact Center Solutions". |
"Sizing Virtual CUBE for Contact Center Solutions" |
June 12, 2017 |
Removed "Interoperability notes" from Load Balancers for CVP |
"Unified Contact Center Enterprise Solution Design Considerations" |
March 23, 2017 |
Virtual CUBE support |
"Virtual CUBE for Contact Center Solutions" "Sizing Virtual CUBE for Contact Center Solutions" |
March 22, 2017 |
Clarification of Cisco IdS high availability |
"Single Sign-On High Availability Considerations" "Single Sign-On Considerations" |
February 15, 2017 |
Updated the CVP Sizing related details |
"Sizing for Unified CVP". “CVP Call Server Sizing” “CVP VXML Server Sizing” |
February 15, 2017 |
Clarification on the use of the standard coresident three PG layout and the new configuration limits for Reference Designs. |
"Contact Center Enterprise" "Reference Design Configuration Limits" |
December 15, 2016 |
Mobile and Remote Access Support |
"Mobile and Remote Access" |
October 3, 2016 |
Updates to 4000 Agent and 12000 Agent Reference Design layouts |
"4000 Agents" and "12000 Agents" |
September 20, 2016 |
Updates for Third-party SBC and Media Encryption design considerations |
"Session Border Controllers" "Media Encryption (SRTP) Considerations" |
September 16, 2016 |
Initial Release of document This guide combines information from the previous design documents of all the contact center enterprise components. Its contents were extensively rewritten and reviewed to present a comprehensive view of the contact center enterprise design process. |
August 10, 2016 |