A toolbar is added to the reporting gadget. The toolbar includes options to select views, view thresholds only, play
and pause of live data updates, help, and maximize toolbar.
The gadget toolbar allows you to select
multiple report views (up to five views), which is configured in the
Cisco Finesse administration page.
Unified Intelligence Center Live Data for Unified Contact Center Enterprise
Release 11.0(1) introduces Live Data reporting for Unified Contact
Center Enterprise (Unified CCE). Unified Intelligence Center supports Live Data on the report viewer and on the Finesse desktop as gadgets.
The following four new reports use Live Data
Agent Skill Group
Cisco Unified Intelligence Center Live Data report uses STOCK data source called Streaming data source in this release.
In a Packaged CCE deployment, this datasource is preconfigured as part
Unified Intelligence Center supports the two new Russian time zone : Asia/Chita and Asia/Srednekolymsk.
The new time zones are
included as part of Unified Intelligence Center.
From this release Unified Intelligence Center's default locale is English (U.S). You can
enable all supported locales in Unified Intelligence Center by installing the
language pack on all nodes in a cluster. The language pack is available as a
Cisco Optional Package (COP), which can be downloaded from Cisco.comhttps://software.cisco.com/download/type.html?mdfid=282163829&catid=null.
Canadian French is removed from the language COP for this release.
Customers installing or upgrading to Unified Intelligence Center 11.0(1) must apply the language COP on all nodes in a cluster.
Unified Intelligence Center supports IPv6 using dual stack (IPv4 and
IPv6). By default, IPv4 only is enabled at installation. You can enable IPv6 after installation using the CLI or from Cisco Unified Intelligence Operating System Administration page. For more information, see the Administration
Console User Guide for Cisco Unified Intelligence Center, Release 11.0(1).
Upgrade to 11.0(1)
For upgrades from Unified Intelligence Center 10.x to Unified Intelligence Center 11.x, apply the
Cisco Options Package (COP) patch file
ciscocuic.refresh_upgrade_v1.3.cop.sgn before beginning the
To perform an upgrade of Unified Intelligence Center to 11.x, you must first upgrade to 10.x from the previous versions and then upgrade to 11.x. For more information on refresh upgrade, see Installation and Upgrade Guide for Cisco Unified Intelligence Center 11.0(1).
In this release Unified Intelligence Center supported browser versions are as follows:
Internet Explorer 10 Native Mode
Internet Explorer 11 Native Mode
Internet Explorer 10 Compatibility Mode
Internet Explorer 11 Compatibility Mode
Firefox 38 Extended
Supported Releases (ESRs) and higher ESRs
Cisco Unified Intelligence Center
Cisco Unified Intelligence Center (Live Data Gadgets)
In this release, Cisco Unified Intelligence Center provides you with new grid features on the report viewer for historical reports. In the reporting grid you can perform dynamic field selection, resize columns, sorting, expand, and collapse of grouped data. For more information on the new grid, see Cisco Unified Intelligence Center User Guide, Release 11.0(1) and to customize the reports on the new grid, see Cisco Unified Intelligence Center Report Customization Guide 11.0(1).
There are no deprecated features for Cisco Unified Intelligence Center Release 11.0(1).
VMware Tools Refresh
The VMware tools command utils vmtools upgrade is replaced with utils vmtools refresh.
To know more about the command syntax, see Command Line Interface in the Administration Console User Guide for Cisco Unified Intelligence Center.
Encryption of Self-Signed Certificates
Automatically generated self-signed certificates currently use SHA-1 encryption, which is deprecated.
Instead, use the platform administration tools to create self-signed certificates with SHA256 encryption. You can access the tools by selecting OS Administration > Security > Certificate Management.
A Unified Intelligence Center deployment with an optional Cisco Application Control Engine (ACE) load balancer is not supported. System administrators now have the server load balancing option when Unified Intelligence Center experiences heavy reporting load. For more information see, the Administration Console User Guide for Cisco Unified Intelligence Center.
The server recovery instructions are explained in the Installation and Upgrade Guide for Cisco Unified Intelligence Center under the chapter Frequently Asked Questions. The instructions provide are not updated and a document defect is opened https://tools.cisco.com/bugsearch/bug/CSCuv67000 to address this.
Unsupported and Removed Features
There are no unsupported or removed features for Cisco Unified Intelligence Center Release 11.0(1).
Third-Party Software Impacts
There are no third-party software impacts on Cisco Unified Intelligence Center Release 11.0(1).