Agents must use a third-generation or later Unified CCE-supported IP phone with RSM. (Unified CCE does not support Personal Communicator.) Supported phones include: 7906G, 7911G, 7921G (Aug 08 upd), 7925G, 7931G, 7941G-GE, 7942G, 7945G, 7961G-GE, 7962G, 7965G, 7970G, 7971G-GE, 7975G, 6900, and IP Communicator 7.0(1) and later.
Unsupported phones include: 7910, 7912, 7940, and 7960.
All new phones are supported. For phone support information, see the Unified CCE Solution
Compatibility Matrix at http://docwiki.cisco.com/wiki/Compatibility_Matrix_for_Unified_CCE.