Contents

• Documentation Overview for Cisco Hosted Collaboration Solution for Contact Center
• Documentation Changes
• Installation and Configuration Guide
• License Guide
• Troubleshooting
• Release Notes
• Reference Documentation

First Published: June 11, 2015

Documentation Overview for Cisco Hosted Collaboration Solution for Contact Center

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This documentation guide provides details of all the documents that are released for Cisco Hosted Collaboration Solution for Contact Center, Release 10.6(1) and contains the links to the documents.

For the latest version of all the documents, see Cisco HCS for Contact Center Documents Set.

For more information on the latest Cisco documentation, see http:/​/​www.cisco.com/​en/​US/​docs/​general/​whatsnew/​whatsnew.html.

Documentation Changes

Documents for this release have staggered release dates. Updated versions of some documents are not available until the initial product release date. Until Cisco releases the 10.0(1)SU1 version of these documents, see the last published version. Cisco will update this documentation guide and again release it when additional updated documentation is available.

The following tables show the documents that changed for release 10.6(1).

New Documents in This Release

No new documents are introduced in this release.

Documents Retired in This Release

No documents are retired in this release.

Documentation Wikis

This table lists the documentation wikis that are updated in this release.

Document	Notes
Troubleshooting Doc Wiki	Updated to meet Cisco HCS for Contact Center Release 10.6(1) requirements. This wiki contains all the troubleshooting tips for this release.

Documents Changed in This Release

This table lists the documents that are updated in this release.

Document

Notes

Installing and Configuring Cisco HCS for Contact Center

Revised for Cisco HCS for Contact Center Release 10.6(1). Includes new content about Avaya PG with the details of design considerations, installation and configuration under Install and Configure Optional Components chapter. Includes new instructions for Unified Communications Domain Manager 10.6(1) under Shared Management Aggregation, Integration of Customer Instance with Shared Management, Administration, Configure Core Component Integrated Options and Install and Configure Optional Components chapters. Unified Communications Domain Manager 8.1.4 related content is moved to Appendix. Includes new server specification for B200 M4 blade server under Pre-requisites chapter, this replaces B200 M3 blade server related content. Configuration limits are updated under Design Consideration Chapter.

Installation and Configuration Guide

Installing and Configuring Cisco HCS for Contact Center document provides information about the overview, design, installation, and configuration for Cisco HCS for Contact Center. It provides technical specifications and requirements, a list of the procedures that you must perform to install and configure this solution, and a configuration example. See Installing and Configuring Cisco HCS for Contact Center.

License Guide

The Licensing Guide for Cisco Hosted Collaboration Solution for Contact Center document provides important license information for the purchaser of Cisco HCS for Contact Center.

This guide is available in printed format only.

Troubleshooting

Troubleshooting tips helps you to resolve configurations problems in Cisco HCS for Contact Center. See, Troubleshooting Wiki.

Release Notes

Release Notes describes supported features and software for Cisco HCS for Contact Center. Before you install Cisco HCS for Contact Center, Cisco recommends that you review this document for information about issues that might affect your system. See, Release Notes

Reference Documentation

Cisco Unified Contact Center Domain Manager

These reference documents are available for Cisco Unified Contact Center Domain Manager:

• Administration Guide for Cisco Unified Contact Center Domain Manager

• Installation and Configuration Guide for Cisco Unified Contact Center Domain Manager

• Security Guide for Cisco Unified Contact Center Domain Manager

• User Guide for Cisco Unified Contact Center Domain Manager

• Web Services Reference for Cisco Unified Contact Center Domain Manager

To obtain these documents, see Unified CCDM Documentation Set.

Hosted Collaboration Solution

The Hosted Collaboration Solution (HCS) Documentation Roadmap describes the documents that comprise the Hosted Collaboration Solution. For information about the HCS Documentation Roadmap and to obtain all HCS related documents, see Hosted Collaboration Solution Documentation Site.

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