Browser Settings for Agent and Supervisor Desktop
To ensure that all features of the Cisco Finesse agent and supervisor desktop work properly, you must disable popup blockers from the following supported browsers:
Chrome (version 60 or higher)
Ensure to disable the Automatic tab discarding feature in Chrome (version 74 and earlier) to avoid exiting the Cisco Finesse desktop tab when the system memory is low.
Firefox (version 52 and higher ESR)
Edge Chromium (Microsoft Edge v79 and later)
Internet Explorer 11.0 (Native Mode)
Apart from disabling popup blockers, to configure the privacy and advanced settings in Internet Explorer, go to Allow.. Enter the domain name of Side A and B Finesse servers, and click