Cisco Finesse Installation and Upgrade Guide, Release 12.0(1)

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Book Title

Cisco Finesse Installation and Upgrade Guide, Release 12.0(1)

Chapter Title

Preface

Results

Updated:
January 11, 2019

Chapter: Preface

Preface

This guide explains how to install Cisco Finesse and how to perform initial configuration tasks so that agents can sign in to the Finesse desktop.

Change History

The following table lists changes made to this guide for Cisco Finesse 12.0(1) release version:

Change

See

Date

Added Edge Chromium details

Client Requirements

December 2020

Added Edge Chromium details

Browser Settings for Agent and Supervisor Desktop

Initial Release of Document for Release 12.0(1)

September, 2018

About This Guide

The Cisco Finesse Installation and Upgrade Guide describes how to install Finesse, upgrade Finesse, and perform initial configuration.

Audience

This guide is prepared for system engineers and administrators who are responsible for the installation and initial configuration of Cisco Finesse.

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Conventions

This document uses the following conventions:

Convention

Description

boldface font

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For example:

  • Choose Edit > Find.

  • Click Finish.

italic font

Italic font is used to indicate the following:

  • To introduce a new term. Example: A skill group is a collection of agents who share similar skills.

  • A syntax value that the user must replace. Example: IF (condition, true-value, false-value)

  • A book title. Example: See the Cisco Unified Contact Center Enterprise Installation and Upgrade Guide.

window font

Window font, such as Courier, is used for the following:

  • Text as it appears in code or that the window displays. Example: <html><title>Cisco Systems, Inc. </title></html>

< >

Angle brackets are used to indicate the following:

  • For arguments where the context does not allow italic, such as ASCII output.

  • A character string that the user enters but that does not appear on the window such as a password.

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