Contact Center Enterprise CTI Server Settings
Use the Contact Center Enterprise CTI Server Settings gadget to configure the A Side and B Side CTI servers.
All fields on this tab are populated with default system values or with values an administrator has previously entered. Change values to reflect your environment and preferences.
Note |
After you make any changes to the values on the Contact Center Enterprise CTI Server Settings gadget, you must restart Cisco Finesse Tomcat. If you must make changes to other settings (such as Contact Center Enterprise Administration & Data Server settings), you can make those changes and then restart Cisco Finesse Tomcat. If you restart Cisco Finesse Tomcat, agents must sign out and sign in again. As a best practice, make changes to CTI server settings and restart the Cisco Finesse Tomcat Service during hours when agents are not signed in to the Finesse desktop. |
Note |
Although the B Side Host/IP Address and B Side Port fields are not shown as required, an A Side and B Side CTI server are mandatory for a production deployment of Unified CCE and Cisco Finesse. |
The following table describes the fields on the Contact Center Enterprise CTI Server Settings gadget.
Field |
Explanation |
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A Side Host/IP Address |
Either the hostname or IP address of the A Side CTI server. This field is required. This value is typically the IP address of the Peripheral Gateway (PG). The CTI server runs on the PG. |
A Side Port |
The port of the A Side CTI server. The value of this field must match the port configured during the setup of the A Side CTI server. This field is required and accepts values between 1 and 65535. You can find this value using the Unified CCE Diagnostic Framework Portico tool on the PG box. For more information about Diagnostic Framework Portico, see the Serviceability Guide for Cisco Unified ICM/Contact Center Enterprise. The default value is 42027. |
Peripheral ID |
The ID of the Agent PG Routing Client (PIM). The Agent PG Peripheral ID should be configured to the same value for the A Side and B Side CTI server. This field is required and accepts values between 1 and 32767. The default value is 5000. |
B Side Host/IP Address |
Either the hostname or IP address of the B Side CTI server. |
B Side Port |
The port of the B Side CTI server. The value of this field must match the port configured during the setup of the B Side CTI server. This field accepts values between 1 and 65535. |
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Save: Saves your configuration changes
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Revert: Retrieves the most recently saved server settings
Configure Contact Center Enterprise CTI Server Settings
Configure the A Side and B Side CTI servers on the primary Finesse server.
Procedure
Step 1 |
If you are not already signed in, sign in to the administration console on the primary Finesse server: http://FQDN of Finesse server/cfadmin |
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Step 2 |
Sign in with the Application User credentials defined during installation. |
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Step 3 |
In the Contact Center Enterprise CTI Server Settings area, enter the CTI server settings as described in the following table. Refer to your configuration worksheet if necessary.
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Step 4 |
Click Save. |