Certificates and Secure Communications
For secure Cisco Finesse, Cisco Unified Intelligence Center, and Live Data server-to-server communication, perform any of the following:
Use the self-signed certificates provided with Live Data.
When using self-signed certificates, agents must accept the Live Data certificates in the Finesse desktop when they sign in before they can use the Live Data gadget.
Obtain and install a Certification Authority (CA) certificate from a third-party vendor.
Produce a Certification Authority (CA) certificate internally.