Cisco Finesse Administration Guide Release 11.5(1)

Change History

The following table lists changes made to this guide. Most recent changes appear at the top


Change	See	Date
Initial Release of the document for Release 11.5(1)		Aug 10, 2016
Cisco Finesse localization supports new languages.	Localization
Configure Proxy Server and Browser proxy in Context Service Settings.	Configure Context Service Settings
Cisco Finesse application does not support configuration of QoS settings in network traffic.	QoS Settings
Height adjustment is supported for the Team Performance gadget. The desktop layout XML has been updated to include height adjustment for the Team Performance Gadget.	Default Layout XML

About This Guide

The Cisco Finesse Administration Guide describes how to administer and maintain Cisco Finesse.

Audience

This guide is prepared for Unified Contact Center Enterprise system administrators who configure, administer, and monitor Cisco Finesse.

For information about administering Finesse within a Unified Contact Center Express environment, see the Unified CCX Administration Guide.

Document or resource	Link
Cisco Finesse Documentation Guide	https://www.cisco.com/en/US/partner/products/ps11324/products_documentation_roadmaps_list.html
Cisco.com site for Finesse documentation	https://www.cisco.com/en/US/partner/products/ps11324/tsd_products_support_series_home.html

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Conventions

This document uses the following conventions:


Convention	Description
boldface font	Boldface font is used to indicate commands, such as user entries, keys, buttons, and folder and submenu names. For example: Choose Edit > Find. Click Finish.
italic font	Italic font is used to indicate the following: To introduce a new term. Example: A skill group is a collection of agents who share similar skills. A syntax value that the user must replace. Example: IF (condition, true-value, false-value) A book title. Example: See the Cisco Unified Contact Center Enterprise Installation and Upgrade Guide.
`window font`	Window font, such as Courier, is used for the following: Text as it appears in code or that the window displays. Example: `<html><title>Cisco Systems, Inc. </title></html>`
`< >`	Angle brackets are used to indicate the following: For arguments where the context does not allow italic, such as ASCII output. A character string that the user enters but that does not appear on the window such as a password.

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Chapter Title

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Chapter: Preface

Preface

Change History

About This Guide

Audience

Related Documents

Obtaining Documentation and Submitting a Service Request

Field Alerts and Field Notices

Documentation Feedback

Conventions

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