Restore the Nodes in HA Setup with Rebuild
In a high availability (HA) setup, if a hard-drive failure or other critical hardware or software failure occurs, you may need to rebuild the primary and the secondary Finesse nodes (publisher and subscriber node). Perform the following steps to restore the Finesse nodes to its last backed up state.
 Caution |
Cisco Finesse data can only be retrieved from the backup file. The recent Finesse configuration data, which is not backed up, must be manually configured in the Cisco Finesse administration console after the restore. |
Procedure
| Step 1 |
Perform a fresh installation of Finesse. Make sure to install the same version of Finesse, using the same administrator credentials, network configuration, and security password that you used for the initial installation. |
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| Step 2 |
Access the DRS application (https://Finesse server IP:8443/drf). |
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| Step 3 |
From the Restore menu, select Restore Wizard. |
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| Step 4 |
Select a backup device. Choose the location where your backup is stored. |
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| Step 5 |
Select the backup file to use. |
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| Step 6 |
If the backup file contains files from both the nodes, choose both nodes when prompted to choose the nodes to restore.
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| Step 7 |
After the restore process is complete, restart the node. |
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| Step 8 |
Run the following command on the primary Finesse server: |
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| Step 9 |
Run the following CLI command on the primary Finesse server to set up replication:
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| Step 10 |
Restart both nodes. |
 Note |
After the installation is complete, check that the dbreplication is functioning and allowing the data to propagate from the primary to the secondary node. However, if you need to restore third-party gadgets to the secondary node, you must either upload them again or run the restore process on the secondary node. Always check the dbreplication status after any restore, using the CLI command utils dbreplication runtimestate. |
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