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Cisco Finesse Administration Guide Release 11.5(1)

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

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Book Title

Cisco Finesse Administration Guide Release 11.5(1)

Chapter Title

Backup and Restore

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Updated:
October 9, 2018

Chapter: Backup and Restore

Backup and Restore

Cisco Finesse uses the backup and restore tools provided by the common Cisco Unified Communications platform services.

To access the Disaster Recovery System (DRS) application, direct your browser to the following URL: https://FQDN:8443/drf, where FQDN is the fully-qualified domain name of your Finesse server.


Note

Finesse does not support One-Step Restore with the DRS application.

For more information about backup and restore, see the detailed online help provided with the DRS application.

Restore the Nodes in HA Setup with Rebuild

In a high availability (HA) setup, if a hard-drive failure or other critical hardware or software failure occurs, you may need to rebuild the primary and the secondary Finesse nodes (publisher and subscriber node). Perform the following steps to restore the Finesse nodes to its last backed up state.


Caution

Cisco Finesse data can only be retrieved from the backup file. The recent Finesse configuration data, which is not backed up, must be manually configured in the Cisco Finesse administration console after the restore.

Procedure

Step 1

Perform a fresh installation of Finesse. Make sure to install the same version of Finesse, using the same administrator credentials, network configuration, and security password that you used for the initial installation.

Step 2

Access the DRS application (https://Finesse server IP:8443/drf).

Step 3

From the Restore menu, select Restore Wizard.

Step 4

Select a backup device. Choose the location where your backup is stored.

Step 5

Select the backup file to use.

Step 6

If the backup file contains files from both the nodes, choose both nodes when prompted to choose the nodes to restore.

Note 

If you have taken separate backups of the nodes, you have to individually choose each node to restore them.

Step 7

After the restore process is complete, restart the node.

If you have individually restored the nodes, restart and perform step 8 and step 9 on each node.
Step 8

Run the following command on the primary Finesse server:

utils dbreplication stop all
Step 9

Run the following CLI command on the primary Finesse server to set up replication:

utils dbreplication reset all
Note 

The dbreplication reset command can take some time to complete.

Run the CLI command utils dbreplication runtimestate on the primary Finesse node. If the RTMT counter value for replication status is 2 on all nodes, replication is functioning properly.

Step 10

Restart both nodes.


Note

After the installation is complete, check that the dbreplication is functioning and allowing the data to propagate from the primary to the secondary node. However, if you need to restore third-party gadgets to the secondary node, you must either upload them again or run the restore process on the secondary node.

Always check the dbreplication status after any restore, using the CLI command utils dbreplication runtimestate.

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