Cisco Unified Customer Voice Portal (CVP) 4.x Solution Reference Network Design (SRND)
- Updated:
- October 19, 2013
Book Table of Contents
- Preface
- Unified CVP Architecture Overview
- Functional Deployment Models
- Distributed Deployments
- Designing Unified CVP for High Availability
- Interactions with Cisco Unified ICM
- Calls Originated by Cisco Unified Communications Manager
- Gateway Options
- Design Implications for VoiceXML Server
- Network Infrastructure Considerations
- Call Transfer Options
- Using the GKTMP NIC
- Media File Options
- Managing, Monitoring, and Reporting
- Sizing
- Licensing
- Index
Notes
This document provides design considerations and guidelines for deploying contact center voice response solutions based on Cisco Unified Customer Voice Portal (CVP) 4.x releases.
Feedback