This document provides the design considerations and guidelines for deploying the Unified CVP, including its various components and subsystems.
This design guide is
intended for the system architects, designers, engineers, and Cisco channel
partners who want to apply best design practices for the Cisco Unified Customer
Voice Portal (CVP).
assumes that you are already familiar with basic contact center terms and
concepts and with the information presented in theCisco Unified CCE Solution
Reference Network Design (SRND).
Configuration Guide for
Cisco Unified Customer Voice Portal
Installation and Upgrade
Guide for Cisco Unified Customer Voice Portal
Documentation and Support
For information on obtaining documentation, obtaining support,
providing documentation feedback, security guidelines, and also recommended
aliases and general Cisco documents, see the monthly
What’s New in Cisco Product Documentation, which also lists
all new and revised Cisco technical documentation, at