Reporting Guide for Cisco Unified Customer Voice Portal, Release 11.0(1)

Contents

A - B - C - D - E - F - G - I - L - M - O - P - Q - R - S - T - U - V - Z -

Index

A

ActionTypeRef table 1
adding
data sources 1
super users 1
Administration UI
logging in 1
upload license 1
Administrator 1
advanced filters 1
analytics engine 1
Application Summary reports 1
application user 1
ApplicationSummary_15 table 1
ApplicationSummary_Daily table 1
ApplicationSummary_Monthly table 1
ApplicationSummary_Weekly table 1
Available Fields 1
and footers 1
and report summaries 1

B

backups 1 2 3 4 5
retries 1
basic report filters 1
best practices
running reports 1
SQL queries 1
bypass filter 1

C

Call category 1
Call Detail report 1 2
Call Event category 1
Call report 1
Call Server 1
Call table 1 2 3
Call Traffic charts 1
Callback reports 1
Callback table 1
CallBack table 1
CallBackContext table 1
CallBackEvent table 1 2
CallBackQueue table 1 2
CallCMInfo Table 1
CallEvent table 1 2
CallICMInfo table 1
CallStartDate 1
CallTypeRef table 1
Call_15 table 1
Call_Daily table 1
Call_Monthly table 1
Call_Weekly table 1
CauseRef table 1
Chart Editor 1
Cisco Unifed Voice Operating System 1
collections 1
controller node 1
courtesy callback 1
Current fields 1
cvp_dbuser 1

D

dashboard designer user 1
dashboards 1
data
filtering 1 2
retention 1 2
security 1
data categories 1
data retention 1
data sources 1 2 3
adding 1
database 1
backups 1
multiple 1
recovery 1
sizing 1 2
database administrator 1
database backup 1
See backups 1
database connection failure 1
database purge 1
See purging 1
database recovery 1
database tables
ActionTypeRef 1
ApplicationSummary_15 table 1
ApplicationSummary_Daily table 1
ApplicationSummary_Monthly table 1
ApplicationSummary_Weekly table 1
Call 1
Call_15 1
Call_Daily 1
Call_Monthly 1
Call_Weekly 1
CallBack 1
CallBackEvent 1
CallBackQueue 1
CallEvent 1
CallICMInfo 1
CallTypeRef 1
CauseRef 1
Device 1
ElementTypeRef 1
EventTypeRef table 1
keys 1
OutgoingECCVariable 1
QueueRef 1
Resource 1
Result Ref 1
SubSystemTypeRef 1
TransferTypeRef 1
Usage 1
UserInputModeRef table 1
VarDataTypeRef table 1
VoiceActionTypeRef table 1
VXMLCustomContent table 1
VXMLElement 1
VXMLElementDetail 1
VXMLElementFlag 1
VXMLError table 1
VXMLHotEvent table 1
VXMLHotLink 1
VXMLSession table 1
VXMLSessionVariable 1
VXMLVoiceInteractDetail table 1
database users 1
See users 1
databases
joining 1
DBDateTime 1
Device table 1

E

ECC variable 1
ECC variables 1
editing reports 1
ElementTypeRef table 1
emergency purge 1
See purging 1
Entity-Relationship diagram 1
ER diagram 1
EventDateTime 1
EventTypeRef table 1
exporting
reports to Excel 1
report xml 1

F

failure
database connection 1
Reporting Server 1
filtering data 1 2
filtering reports 1
advanced filters tab 1
basic filters tab 1
bypass filter 1
stored procedures 1
filters for reporting
VXML Server 1
footers
and Availalbe Fields 1
foreign keys 1

G

Gauge Editor 1
Grid Editor 1
grouping report fields 1

I

IBM Informix Dynamic Server database 1
See Informix 1
ICM 1
ICM Service 1
IDS 1
See Informix 1
IMS users 1
Informix database 1
See database 1
Informix date and time 1 2
Informix user 1
isolation level 1
IVR Service 1

L

license
obtaining 1
replication 1
uploading from Administration UI 1
login
to the Administration UI 1
to Unified Intelligence Center Reporting 1
login user 1

M

member nodes 1
MS SQL queries
in Report Viewer 1

O

Operations Console 1
OutgoingECCVariable table 1

P

passwords 1 2
popouts 1
primary keys 1
printing
reports 1
purge 1
purging 1 2 3
emergency 1
retries 1

Q

queries
writing 1
QueueRef table 1

R

recovery 1
reordering
report fields 1
replication
of license 1
report definitions 1 2 3
report designer user 1
report fields
Available 1
Current 1
grouping 1
removing 1
reordering 1
thresholds 1
report templates 1 2
Application Summary reports 1
Callback reports 1
Call Detail report 1
Call report 1
Call Traffic reports 1
importing 1
locating 1
Trunk Group Utilization report 1
report viewer 1
Report Viewer
popouts 1
views 1
Report Views 1
See also Views Editor 1
reporting engine 1
reporting server 1
Reporting Server 1
failure 1
Reporting Service 1
reporting users 1
reports 1
CPU-intensive 1
default view 1
editing 1
exporting to Excel 1
exporting xml file 1
filtering 1
generating 1
printing 1
removing and renaming fields 1
repeatable read 1
running 1
saving 1
see also report templates 1
viewing SQL 1
Resource table 1
Result Ref table 1
retries
backup and purge 1

S

saving
reports 1
schema 1
See database schema 1
security 1 2
security administrator user 1
SIP calls 1
SIP Service 1
sizing
reporting 1
SQL Server
joining databases 1
queries 1
stored procedures 1
SubSystemTypeRef table 1
super users 1
adding 1
synchronized clocks 1
system administration user 1
system application user 1
system configuration administrator user 1

T

thresholds 1 2
time
time stamps 1
timestamps
synchronized 1
timezones 1
and data sources 1
TransferTypeRef table 1
Trunk Group Utilization report 1
trunk utilization 1

U

UCCE reporting supervisors 1
Unified CVP database 1 2
datetime columns 1
Informix dates and times 1
Unified CVP report templates 1
Application Summary reports 1
Callback reports 1
Call Detail report 1
Call report 1
Call Traffic reports 1
importing 1
obtaining 1
Trunk Group Utilization report 1
Unified IC
administration (OAMP) application 1
controlller node 1
member nodes 1
reporting application 1
user list 1
user roles 1 2
Unified IC reporting users 1 2
user roles 1
Unified Intelligence Center
data sources 1
license 1
Unified Intelligence Center Reporting
logging in 1
Usage table 1 2
User Groups 1
User Permissions 1
User Roles 1
UserInputModeRef table 1
users 1
application user 1
Informix user 1
reporting user 1
UTC 1

V

value list collection designer user 1
value lists 1
VarDataTypeRef table 1
viewing
report SQL 1
views 1
views on Report Viewer 1
VoiceActionTypeRef table 1
VoiceML Element Detail category 1
VoiceXML ECC Variable category 1
VoiceXML Element category 1
VoiceXML filters
example inclusive and exclusive 1
example wildcards 1
rules 1
VoiceXML Interact Detail category 1
VoiceXML Session category 1
VoiceXML Session Variable category 1
VOS 1
VXML calls 1
VXML Server 1
example filter wildcards 1
example reporting filters 1
filters for reporting 1
rules for reporting filters 1
VXMLCustomContent table 1
VXMLElement table 1
VXMLElementDetail table 1
VXMLElementFlag table 1 2
VXMLError table 1
VXMLHotEvent table 1
VXMLHotLink table 1
VXMLSession table 1 2
VXMLSessionVariable table 1
VXMLVoiceInteractDetail table 1

Z

zero duration calls 1