Reporting Guide for Cisco Unified Customer Voice Portal
(CVP) provides the following information:
Reporting service and reporting architecture.
Cisco Unified Intelligence Center Reporting application and its
Unified CVP templates for reporting.
Database schema and database management.
Best practices of reporting.
This guide is intended for managers, Unified CVP system managers, Cisco
Unified Intelligent Contact Management Enterprise (Unified ICME)/ Cisco Unified
Intelligent Management Hosted (Unified ICMH) system managers, VoIP technical
experts, and IVR application developers.
Table 1 Related
Documentation for Reporting
Administration Guide for
Cisco Unified Customer Voice Portal