Preface

Change History

This table lists changes made to this guide. Most recent changes appear at the top.

Change

See

Date

Initial Release of Document for Release 15.0

Updates made to VXML Server Migration to Re-deploy VAV element using latest Call Studio

Unified CVP Migration > Migrate Unified CVP VXML Server

December 2025

Renamed Cisco Unified SIP Proxy as Cisco Contact Center SIP Proxy and CUSP with CCCSP

Throught the document

August 2025

Added Removing TLS Cipher Configuration from OAMP User Interface topic

Postupgrade tasks>Removing TLS Cipher Configuration from OAMP User Interface

 April, 2025

Added the topic Silent Installation

Pre-Installation > Pre-Installation Tasks > Fresh Installation > Silent Installation

Added a new section to Install Docker to Run Custom Code on Remote Server (Windows and Linux)

Unified CVP Installation > Install Docker to Run Custom Code on Remote Server
Updates made to Unified CVP Installation to support ISO installation

Unified CVP Installation

Unified CVP base installer is now available for customers, which has OpenJDK JRE (v17.0.11) as the supporting Java runtime for the Unified CVP application.

  • Unified CVP Installation

  • Upgrade Unified CVP

CVP Reporting Server has support for IBM Informix version 14.10 FC10W2

  • Unified CVP Installation

  • Upgrade Unified CVP

Added Upgrade Paths to upgrade the existing Unified CVP version from Windows Server 2016 or Windows Server 2019 to Windows Server 2019 or Windows Server 2022.

Upgrade Unified CVP

Added section on "User Level Access Control for Call Studio"

Unified CVP Installation > User Level Access Control for Call Studio
Changed title of "pre-installation Tasks" to "Pre-Upgrade Tasks" Upgrade Unified CVP> Pre-Upgrade Tasks

Rearranged Upgrade Windows Server and Upgrade Unified CVP Components topics

Upgrade Unified CVP

About this Guide

This document explains how to install and upgrade Cisco Unified Customer Voice Portal (CVP). It is prepared for partners and service providers who will be implementing Unified CVP, who are familiar with Cisco contact center applications, and are experienced regarding the deployment and management of virtual machines.

Audience

This guide is intended for network administrators to install or upgrade the Unified CVP software.

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