This table lists
changes made to this guide. The newest changes are at the top of the table.
Various minor updates to
reflect the current release.
Initial release of document
This manual provides a brief overview of the Cisco Customer Telephony
Integration Object Server (CTI OS) product, introduces programmers to
developing CTI enabled applications with CTI OS, and describes the syntax and
usage for CTI OS methods and events.
This manual is for system integrators and programmers who want to use CTI OS to integrate CTI applications with the Cisco Contact Center software.
The manual is divided into the following chapters.
Related documentation includes the documentation sets for Cisco CTI
Object Server (CTI OS), Cisco Agent Desktop (CAD), Cisco Agent Desktop -
Browser Edition (CAD-BE), Cisco Unified Contact Center Management Portal, Cisco
Unified Customer Voice Portal (Unified CVP), Cisco Unified IP IVR, Cisco
Support Tools, and Cisco Remote Monitoring Suite (RMS).
For documentation for these Cisco Unified Contact Center Products,
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Field Alerts and
Note that Cisco products may be modified or key processes may be
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