You cannot create new reports with the Unified Intelligence Center (Standard license) that is embedded with Unified CCX. To create new custom Historical reports, you need to install a Standalone Unified Intelligence Center with premium license. The version of the Standalone Unified Intelligence Center should be the same or older than the Unified Intelligence Center that is embedded in Unified CCX.
To install Standalone Unified Intelligence Center, see the Installation and Upgrade Guide for Cisco Unified Intelligence Center, located at:
Attention: You cannot create custom Live Data reports.
The “Do Not Call” field is no longer available in Unified CCX 11.0(1) release onward. While upgrading to Unified CCX 11.0, report will not be generated if the “Do Not Call” column is present in the custom report. You can generate the report by removing the “Do Not Call” column from the custom reports in Unified CCX 11.0(1).
How to Create
table describes the task flow to create a new Historical report: