Access Application Management Menu
The Application Management menu option in the Unified CCX Administration web interface contains options for configuring and managing the applications the Unified CCX system uses to interact with contacts and perform a wide variety of functions.
To access the Application Management web pages, perform the following steps:
From the Unified CCX Administration menu bar, choose.
The Applications Configuration web page opens, displaying a list of applications that are currently configured on your Unified CCX server.
Click the Add New icon that displays in the toolbar in the upper left corner of the window or the Add New button that displays at the bottom of the window to add a new application. Add a New Application web page opens.
Select the type of application that you want to create from the Application Type drop-down list.