CTI route points with directory numbers (DNs) that are members of
line groups and, by extension, that are members of hunt lists of Unified CM.
for CTI ports and CTI route points.
non-IPCC extensions with any other Directory Number, irrespective of the
devices cannot be shared with any other Directory Number, irrespective of the
configured partition. (the Agent device and Directory Number must have 1:1
servers, except for Automatic Speech Recognition (ASR), Text-To-Speech (TTS),
SocialMiner, and MediaSense, which must be separate, dedicated servers.
answer or ICD call transfer using any third-party attendant console desk
same script, using the
Call" step to generate a call and then placing the call in a queue.
between a switchboard and Unified CCX if the transfer is completed after the
call is answered on the Unified CCX CTI port because of media reestablishment
prompt playback, if the call is put on hold and then retrieved, the prompt does
not continue from the position at which it was left.
"Redirect" step from scripts to a translation pattern that
maps back to a route point.
Call" steps to invoke or dial into "MeetMe" conferences.
following scenarios have issues:
External -> Redirect to Unmonitored device -> Call
Forward No Answer (CFNA) to UCCX RP
Use of Redirect Step to an unmonitored device which then uses
CFNA to a UCCX route point.
-> Consult Transfer to RP ->Consult Transfer to RP -> Redirect to
-> Redirect to RP -> Consult Transfer to RP -> Redirect to Unmonitored
-> Consult Transfer to RP -> Redirect to RP -> Redirect to Unmonitored
-> Consult Transfer to RP -> Redirect to Unmonitored device
use the Call Redirect Step in the script instead of Call Consult Transfer.
doesn't completely support E.164 numbering plan for route point directory
limitation is because of the Unified CM limit on device name length set as 15
characters. We add "_" between the device name prefix and the DN. So we support
a maximum of 13 characters in the DN as device name prefix is mandatory and
hence at least one character is needed there. For example, (Device name prefix)
+ '_' + (length of DN) = 15 ==> [(1 + '_' + 13) = 15].
Unified CCX system does not support modification, addition or deletion of the
CTI ports and the CTI Route Points from the Cisco Unified Communication
Manager. Performing the same can lead to issues with non-contiguous DN range
for which Cisco Tomcat on Unified CCX Server needs to be restarted.
A discrepancy in reports is observed when a call is transferred using Cisco Jabber by multiple agents in the same call flow. Use the Cisco Finesse desktop to transfer calls.
SIP URI dialing for CTI route points, CTI ports, and agent extensions.
Mid Call Caller ID updates when call is routed to Unified CM via MGCP gateway.
When incoming calls are routed to Unified CM via MGCP gateway, any mid call caller ID updates are reflected only after the call is connected.