New and Updated Features
New Features
The following sections describe new features for Cisco SocialMiner Release 11.0(1).
Discard an Email Message
SocialMiner Release 11.0(1) provides this feature for Unified Contact Center Express (Unified CCX).
This feature allows email support agents to discard spam and trivial email messages that do not qualify a response.
This feature requires SocialMiner integration with Unified CCX and is delivered through Cisco Finesse. For more information about discarding email message, see the section Discard an Email Message in Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 11.0(1) at http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-user-guide-list.html.
Account Locked After Five Failed Sign In Attempts
If an administrator tries to sign in to the SocialMiner administration console with the wrong credentials five times in a row, SocialMiner blocks access to that user account for a period up to 30 minutes.
For security reasons, SocialMiner does not alert the user that the account is locked. The administrator must wait for 30 minutes and try again.
This feature also applies to all authenticated REST APIs of SocialMiner.
Updated Features
There are no updated features for SocialMiner 11.0(1).