New and Updated Features
New Features
The following is a summary of the new features added to the 11.0 release.
-
Merged the Desktop Requirements Guide, Desktop Applications Deployment Guide, and Firewall Configuration Guide into the Installation Guide.
-
Added support for Network Based Recording using the Cisco Unified CM Recording functionality from either an IP phone (BIB) or gateway. Network Based Recording supports Cisco CUBE Recording via SIP and Cisco MediaSense.
-
Added information on hard disk drive (HDD) partitioning.
-
Added information on configuring a customer relationship management (CRM) system.
-
Added information on integrating SNMP.
-
Added the Kerberos Authentication check box to the Enterprise Settings window. When enabled, a user must enter the AD credentials to access Recording controls.
-
Added support for cloud based recording storage for Quality Management.
-
Added support for two stage upload.
-
Added support for Unified CCX version 11.0, Unified CM 11.0(1a), and MediaSense11.0.
-
Added support for configuring the default time format at a global level. You can now choose between the 24 hour and the 12 hour time format in Interface Settings under Recordings > Interface Configuration.
-
Added support for importing and exporting an inclusion/exclusion list to the Inclusion List under System Configuration.
-
Added support for the Contact Basic Search API. The Contact Basic Search API returns details about an in progress or most recently completed call. See the API Programmer Guide for more information.
-
Added localized PDFs for the User Guide in Chinese (Simplified and Traditional), Danish, Dutch, French, German, Korean, Portuguese (Brazil), and Spanish (European).
Updated Features
The following is a summary of the new features added to the 11.0 release.
-
Desktop Configuration Administration has been renamed Recording Columns and now appears under Recordings > Interface Configuration.
-
Export Recordings Administration has been renamed to Export Permissions and now appears under Recordings > Interface Configuration > Interface Settings.
-
The roles and scope for the system reports in the Reporting application have changed as follows: System Report
Old Roles
New Roles
Recording Access By User
Manager
Archive User
System Administrator
Telephony Administrator
Archive User
Manager
Recording Access By Contact
Manager
Archive User
System Administrator
Telephony Administrator
Archive User
Manager
User Recording Status
Supervisor
System Administrator
Telephony Administrator
Archive User
Manager
System Status
Manager
System Administrator
Telephony Administrator
Audit Trail
Not applicable
System Administrator
-
Improved the scrubber on the Media Player.
-
Updated the instructions for installing desktop applications. See “Installing Desktop Applications” in the Installation Guide.
-
Updated the localized strings to the Cisco Workforce Optimization interface in Danish, Dutch, German, French, Italian, Portuguese (Brazil), Spanish (European), and Swedish
-
Updated the localized help for Quality Management version 10.5(1) in Danish, Dutch, French German, Portuguese (Brazil), and Spanish (European).
-
Included the localized help for Quality Management version 10.0 in Italian and Swedish. For the latest description of Quality Management 11.0 features see the English version of the Application Guide.