Cisco Unified Contact Center Express Report Developer Guide, Release 11.0(1)
Bias-Free Language
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
- Updated:
- September 7, 2015
Chapter: Introduction
Introduction
Overview
Cisco Unified Intelligence Center is a web-based reporting application that provides Historical and Live Data reports. You can perform the following functions:
Common Terms
Data Source
Data source defines the sources that contain data for the report. Unified Intelligence Center supports two types of data sources: IBM Informix (Historical Reports) and Streaming (Live-Data Reports). Data sources are preconfigured for you.
 Note | Additional data sources are not supported. |
Report Definition
Each report has a report definition that represents how data is retrieved from the data source for that report template. In addition, a report definition contains the dataset that is obtained. This includes the fields, filters, formulas, refresh rate, and key criteria field for the report.
Reports
Reports show data returned by Report Definitions. This data is extracted by database queries.
Stock Report
Report that is pre-bundled in Unified Intelligence Center.
Report Views
A report can be presented in multiple formats like a grid, chart, or a graph. Each view can have its own set of fields. A single report can have multiple views.
Report Help
You can attach a help page specifically for your report.
Feedback