About User Management
In earlier versions of Unified CCX, many user parameters like user ID, password, and pin were configured from the Unified CM Administrator. Some Unified CCX-related user parameters were configured through the Unified CCX Administration.
In Unified CCX, all Unified CCX user roles (capabilities) are consolidated into one User Configuration area.
Any changes made to the user privileges for the Unified CCX user roles after the backup operation is performed are not restored.
The Unified CM user details are stored in the Unified CM database.