The System menu of the Unified CCX Administration system
provides options for performing system-related tasks. Depending on the product
package you purchased, the System menu contains some or all of the following
System > Server
from the Cisco Unified CCX Administration menu bar to access the List Servers
web page. Use the List Servers web page to view, add, remove, and view servers
in the cluster.
Before installing Unified CCX on the second node, you must
configure the second server using this procedure. Installation
of second node will fail if you do not perform this configuration.
To view, modify, or delete the server configuration
information of any server, click the respective hyperlink in the
Host Name/IP Address field. The Server Configuration web page
opens to display Host Name/IP Address, IPv6 Address (for dual IPv4/IPv6), MAC Address, and Description of the
server. Update the values in the fields and click
Save to save the changes. Click
Delete to delete the configuration information
of a server.
You cannot delete the publisher.
To configure a new server that needs to be added to form a Unified CCX cluster for a High Availability setup, complete the following steps.
Add New icon in the toolbar in
the upper left corner of the List Servers web page or the
Add New button at the bottom of
the List Servers web page to add the new server.
The Server Configuration web page appears.
Add New button is disabled when two servers are added to the cluster in a High Availability setup.
A warning message appears when you click the
Add New button without having a High
Complete the following fields:
Host Name/IP Address
Hostname or IP address of the server that you want to add.
IPv6 Address (for dual IPv4/IPv6)
IPv6 address of the server that you want to add.
This field is required only when IPv6 is enabled on the Unified CCX server.
MAC address of the server that you want to add.
Description of the server that you want to add.
Add to add details of the new server.
procedure to configure IPv6 addressing.
Servers page, click on the server name link to edit the server
Server Configuration web page opens.
Enter the IPv6
address or remove it in the
Address (for dual IPv4/IPv6) field.
Save to add the IPv6 address.
What to Do Next
Unified CCX Serviceability page and click
Tools>Control Center - Network
Services. Restart the
Unified Intelligence Center Reporting service.
Eventhough the CTI ports are registered with dual stack or only
with IPv6, this is displayed as IPv4 in the Call Manager.
System > Unified CM
Configuration from the Unified CCX Administration
menu bar to access the
Configuration web page.
Configuration web page to update the following information:
Unified CM AXL provider
Unified CCX AXL requests for agent
authentication and SQL queries.
Unified CM JTAPI
provider used by the
Unified CCX Engine
CM Telephony subsystem to control and monitor CTI ports and route
Unified CM RmCm -JTAPI
provider used by the
Unified CCX Engine RmCm subsystem to control and
monitor the agent phones and extensions.
Use the System Parameters web page to configure system
parameters such as port settings, locale settings for Cisco Agent Desktop, and
set the default session timeout.
System > System Parameters
from the Unified CCX Administration menu bar to access the System Parameters
Configuration web page.
You can configure only RMI port in Unified CCX 9.0(1). RmCm TCP and
Master Listener TCP ports are display only fields.
Use the Recording
Configuration web page to configure the host names, user name, and password to
connect to the recording server such as Cisco MediaSense.
You must configure
recording server details in Unified CCX so that supervisors can
search and play recordings based on various filter criteria.
> Recording Configuration
from the Unified CCX Administration menu bar to access the
Recording Configuration web page.
This web page
displays currently configured recording server details.
User name must be a MediaSense API user. API user name
is a Unified CM end user, who is configured in Cisco MediaSense as a MediaSense
System > License
Information > Add License(s).
The License Information web page displays.
In the License File field, enter the path for the license file or
click Browse to locate the license file. Select the required license file and
Use this page to specify a license file and upload it to Unified
Unified CCX Administration menu bar:
System > License
Information > Display License(s).
Information web page opens, displaying the details of the Configured License
such as the license type, number of IVR ports, number of seats, maximum number
of agents, and so on.
Information page displayed on click of
Display License(s) menu option will also specify the
expiry date in case of time-bound licenses.
For Unified CCX, if you have
a premium license with an outbound license, this web page will display:
of licensed IVR ports and dedicated IVR ports for IVR outbound.
of licensed agent seats and concurrent agent seats for progressive and
predictive agent outbound.
number of In Use IVR ports and In Use agent seats are displayed only for the
Unified CCX languages such as American English, Canadian French, and so on are
installed with Unified CCX.
Languages Configuration web page to:
that can be used to play prompts and grammars through Cisco Unified IP IVR.
languages that you want to use with Cisco Unified Contact Center Express CAD
System > Language
Information from the Cisco Unified CCX Administration
menu bar to access the Languages Configuration web page. The Languages
Configuration web page opens to display the following fields and buttons.
that you wish to use with Unified IP IVR. You can select the language from the
drop-down list. You can also specify the group and country-specific information
for the language by selecting the desired radio button and check box
respectively. Some languages have only one choice. US English (en_US) is the
Default IVR Language
default language setting, which could be either one of the selected IVR
languages or country-specific or a user-defined language entered using the
Edit button. This is a mandatory field and you can
choose from the drop-down list. Click
Edit to add a new Language option.
English (United States) [en_US]
CAD/CSD Language Configuration
that you wish to use with Cisco Agent Desktop (CAD) or Cisco Supervisor Desktop
(CSD). You can configure this language by choosing from the drop-down list.
are upgrading from CRS 4.5 to Unified CCX 9.0(1) or 9.0(2), ensure that you
have the same CAD and CSD Language Selection settings as that of your CRS 4.5
Update icon that displays in the toolbar in the
upper left corner of the window or the
Update button that displays at the bottom of the
window to save your changes.
Clear icon that displays in the toolbar in the upper
left corner of the window or the
Clear button that displays at the bottom of the
window to restore the default settings.
To exit Unified CCX Administration without closing your web
browser, you can perform one of the following:
System > Logout
from the Unified CCX Administration menu bar.
the Logout link displayed in the top right
corner of any Cisco Unified CCX Administration web page.
The system logs you out of Unified CCX and displays the
Unified CCX Authentication web page.
You can also exit Unified CCX Administration by closing your web