Book Title

Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 10.0(1)

Chapter Title

Preface

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Preface

Audience
Conventions
Documentation and Service Requests
Documentation Feedback

Audience

This document is intended for Unified Contact Center Express agents and supervisors who use the Finesse desktop.

Conventions

This manual uses the following conventions:

Convention	Description
boldface font	Boldface font is used to indicate commands, such as user entries, keys, buttons, and folder and submenu names. For example: Choose Edit > Find. Click Finish.
italic font	Italic font is used to indicate the following: To introduce a new term. Example: A skill group is a collection of agents who share similar skills. For emphasis. Example: Do not use the numerical naming convention. A syntax value that the user must replace. Example: IF (condition, true-value, false-value) A book title. Example: See the Cisco CRS Installation Guide.
`window font`	Window font, such as Courier, is used for the following: Text as it appears in code or that the window displays. Example: `<html><title>Cisco Systems,Inc. </title></html>`
`< >`	Angle brackets are used to indicate the following: For arguments where the context does not allow italic, such as ASCII output. A character string that the user enters but that does not appear on the window such as a password.

Documentation and Service Requests

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.

Documentation Feedback

You can provide comments about this document by sending email to the following address:

mailto:ccbu_docfeedback@cisco.com

We appreciate your comments.

Preface

Contents

Preface
Audience
Conventions
Documentation and Service Requests
Documentation Feedback

Preface

Audience
Conventions
Documentation and Service Requests
Documentation Feedback

Audience

This document is intended for Unified Contact Center Express agents and supervisors who use the Finesse desktop.

Conventions

This manual uses the following conventions:

Convention	Description
boldface font	Boldface font is used to indicate commands, such as user entries, keys, buttons, and folder and submenu names. For example: Choose Edit > Find. Click Finish.
italic font	Italic font is used to indicate the following: To introduce a new term. Example: A skill group is a collection of agents who share similar skills. For emphasis. Example: Do not use the numerical naming convention. A syntax value that the user must replace. Example: IF (condition, true-value, false-value) A book title. Example: See the Cisco CRS Installation Guide.
`window font`	Window font, such as Courier, is used for the following: Text as it appears in code or that the window displays. Example: `<html><title>Cisco Systems,Inc. </title></html>`
`< >`	Angle brackets are used to indicate the following: For arguments where the context does not allow italic, such as ASCII output. A character string that the user enters but that does not appear on the window such as a password.

Documentation and Service Requests

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Documentation Feedback

You can provide comments about this document by sending email to the following address:

mailto:ccbu_docfeedback@cisco.com

We appreciate your comments.

Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 10.0(1)

Book Title

Chapter Title

Results

Chapter: Preface

Preface

Audience

Conventions

Documentation and Service Requests

Documentation Feedback

Preface

Audience

Conventions

Documentation and Service Requests

Documentation Feedback

Was this Document Helpful?

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Cisco Finesse Agent and Supervisor Desktop User Guide for Cisco Unified Contact Center Express, Release 10.0(1)

Results

Chapter: Preface

Preface

Audience

Conventions

Documentation and Service Requests

Documentation Feedback

Preface

Audience

Conventions

Documentation and Service Requests

Documentation Feedback

Was this Document Helpful?

Contact Cisco

Related Cisco Community Discussions

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