Cisco Unified Contact Center Express (Unified CCX), a member of the Cisco Unified Communications family of products, manages customer contact centers for departments, branches, or small-to-medium sized companies planning to deploy small and medium sized contact center solutions.
Unified CCX provides a multichannel (voice, data, and web) IP-enabled customer-care application environment, using VoIP technology that allows your Cisco Unified Communications network to share resources with your data network.
The Cisco Unified CCX Web Chat Agent and Supervisor Desktop User Guide provides instructions for using the Supervisor and Agent Chat web interface.
The Cisco Unified CCX Web Chat Agent and Supervisor Desktop User Guide is written for agents and supervisors.
This guide contains the following chapters.
Chapter Title | Description |
---|---|
Introduction to the Unified CCX Web Chat Agent Desktop | Describes how to access the Unified CCX Web Chat Agent Desktop. |
Introduction to the Unified CCX Web Chat Supervisor Desktop | Describes how to access the Unified CCX Web Chat Supervisor Desktop. |
Unified CCX Chat supervisor reports | Describes the Agent Summary Report, CSQ Detail Report, and CSQ Summary Report. |
This manual uses the following conventions:
Related Unified CCX documents are available at the following URL:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_series_home.html
For information on obtaining a document, submitting a service request, or gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
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