Cisco Unified CCX Web Chat Agent and Supervisor Desktop User Guide, Release 10.0(1)
Bias-Free Language
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
- Updated:
- January 20, 2014
Chapter: Preface
Preface
Cisco Unified Contact Center Express (Unified CCX), a member of the Cisco Unified Communications family of products, manages customer contact centers for departments, branches, or small-to-medium sized companies planning to deploy small and medium sized contact center solutions.
Unified CCX provides a multichannel (voice, data, and web) IP-enabled customer-care application environment, using VoIP technology that allows your Cisco Unified Communications network to share resources with your data network.
The Cisco Unified CCX Web Chat Agent and Supervisor Desktop User Guide provides instructions for using the Supervisor and Agent Chat web interface.
- Audience
- Organization
- Conventions
- Related documentation
- Obtaining documentation and submitting a service request
Audience
The Cisco Unified CCX Web Chat Agent and Supervisor Desktop User Guide is written for agents and supervisors.
Organization
This guide contains the following chapters.
| Chapter Title | Description |
|---|---|
| Introduction to the Unified CCX Web Chat Agent Desktop | Describes how to access the Unified CCX Web Chat Agent Desktop. |
| Introduction to the Unified CCX Web Chat Supervisor Desktop | Describes how to access the Unified CCX Web Chat Supervisor Desktop. |
| Unified CCX Chat supervisor reports | Describes the Agent Summary Report, CSQ Detail Report, and CSQ Summary Report. |
Conventions
This manual uses the following conventions:
Related documentation
Related Unified CCX documents are available at the following URL:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_series_home.html
Obtaining documentation and submitting a service request
For information on obtaining a document, submitting a service request, or gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.
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