This chapter explains how to roll back an upgrade.
![]() Caution |
Configuration/reporting updates that are made after the upgrade are not be preserved when you roll back. |
Step 1 | Check and Perform Switch
Version
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Step 2 | Verify Version of Unified CCX
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Step 3 | Verify Status of
Services
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Step 4 | Roll Back Desktop Clients
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Step 5 | Roll Back Unified CCX Clients
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Step 1 |
Check and
Perform Switch Version. Perform switch version on the first node.
|
Step 2 | Check and Perform Switch Version. Perform switch version on the second node. |
Step 3 | Verify Version of Unified CCX
|
Step 4 | Verify Status of
Services
|
Step 5 | Roll Back Unified CCX Clients
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Step 6 | Reset Database Replication after Rollback
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Step 7 | Verify Unified CCX Database Replication
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Step 8 | Verify Cisco Database Replication
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Step 9 | Roll Back Desktop Clients
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If you roll back to an older version of Unified CCX, you must manually reset database replication within the cluster for an HA setup.
Rolling back versions from a later version of Unified CCX to an earlier version does not retain the privileges of Historical Report Users that were created in later version. These users will not have access to Historical Reports. After reverting to the earlier version, update the reporting capability for them.
To update the reporting capability: