Chapter 1. Documentation Guide

Overview

Plan

Install and Upgrade

Configure

Maintain and Operate

Troubleshoot

Reference

Copyright Page

Chapter 1. Documentation Guide

Cisco Virtualized Voice Browser Documentation Guide 11.5(1)

First Published: August 10, 2016

Overview

This documentation guide provides details on all documents released for Cisco Virtualized Voice Browser (Cisco VVB), release 11.5(1). It contains URLs to the documents.

For the latest version of Cisco VVB documents, see Click Here .

Plan

Solution Design Guide for Cisco Unified Contact Center Enterprise

The Solution Design Guide for Cisco Unified Contact Center Enterprise presents a solution-level perspective on designing your contact center enterprise solution. With a main focus on the Unified Contact Center Enterprise Reference Designs, this guide combines design information from Unified CCE, Unified CVP, Unified Intelligence Center, and several other products.

To view the latest Solution Design Guide for Cisco Unified Contact Center Enterprise, see Click Here .

Solution Release Notes for Unified Contact Center Enterprise

This document describes the system requirements, new features, changed information, documentation updates, and open caveats for Cisco VVB. Users should read the latest release notes before initially installing or upgrading their Cisco VVB system.

To view the latest Solution Release Notes for Unified Contact Center Enterprise , see: Click Here .

Configuration Guide for Cisco Customer Voice Portal

This document describes how to configure, run, and administer Cisco VVB. The Cisco VVB configuration content is part of Unified CVP Configuration Guide.

To view the latest Configuration Guide for Cisco Unified Customer Voice Portal, see Click Here .

Open Source Used In Cisco VVB

This document lists the licenses and notices for open source software used in this product.

To view the latest Cisco VVB Open Source Guide, see: Click Here .

Install and Upgrade

Installation and Upgrade Guide for Cisco VVB

This document explains how to install and upgrade Cisco VVB. It is prepared for partners and service providers who will be deploying Cisco VVB, who are familiar with Cisco contact center applications, and are experienced regarding the deployment and management of virtual machines.

To view the latest Installation and Upgrade Guide for Cisco VVB, see: Click Here .

Compatibility Matrix for Cisco HCS for Contact Center

This document provides platform hardware specifications and compatible third-party software version requirements for Cisco VVB.

To view the latest Hardware and System Software Specification for Cisco VVB, see: Click Here .

Port Utilization Guide for Cisco Unified Contact Center

This document describes the ports used in Cisco VVB.

To view the latest Port Utilization Guide for Cisco Unified Contact Center Solutions, Release 11.5(1), see: Click Here .

Virtualization for Cisco VVB

The Virtualization wiki is the location for Cisco VVB virtualization requirements, guidelines and procedures.

To view the latest Virtualization wiki for Cisco VVB, see: Click Here .

Migration Guide for Cisco Virtualized Voice Browser

This document outlays the guidelines for migrating Cisco IOS Based Voice Browser to Cisco Virtualized Voice Browser (Cisco VVB) in a Contact Center deployment. Review all the installation instructions carefully before you install Cisco VVB.

To view the latest Migrating Cisco-IOS-VB to Cisco-VVB, see: Click Here .

Configure

Operating System Administration Guide for Cisco Virtualized Voice Browser

This document provides information on the system administration functions through the Cisco Unified Communications operating system for Cisco VVB.

To view the latest Cisco VVB Operating System Administration Guide, see: Click Here .

Maintain and Operate

Operations Guide for Cisco Virtualized Voice Browser

This document provides information on Cisco serviceability tools, CLI and Cisco logging and event notifications.

To view the latest Cisco VVB Operations Guide, see: Click Here .

Troubleshoot

Troubleshooting Tips for Cisco Virtualized Voice Browser

The troubleshooting wiki is the location for all common Cisco VVB troubleshooting tips and techniques. The wiki describes how to isolate and solve problems in the Cisco VVB.

To view the latest troubleshooting tips, see: Click Here .

Reference

Developer Guide for Cisco Virtualized Voice Browser

This document provides information on all the configuration REST APIs that are available for Cisco VVB.

To view the latest Cisco VVB Developer Guide, see: Click Here .

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