Configuring Your Message Settings

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Updated:December 5, 2011

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Configuring Your Message Settings

Configuring Your Message Settings

Authenticating Users to View Message History

By default, users are requested to enter their PIN when accessing the Cisco IP Phone Messenger service on their Cisco IP Phone. You can bypass this authentication request if required and allow users to view the message history and settings automatically.

Procedure
      Command or Action Purpose
    Step 1 Select User Options > Preferences.   
    Step 2 Select a value from the PIN Protected menu: 
    • Select On—to turn on the PIN authentication request
    • Select Off—to turn off the PIN authentication request
     
    Step 3 Select Save.   
    Related Tasks

    Configuring an Incoming Message Alert

    Cisco IP Phone Messenger enables you to send and receive instant messages from users who have valid user IDs or extension numbers within your organization. You can configure certain message settings for Cisco IP Phone Messenger from the Cisco Unified Presence User Options interface.

    You can configure your phone to ring when it receives an incoming message.

    Procedure
      Step 1   Select User Options > Preferences.
      Step 2   Select a value from the Play Audible Notification menu:
      • Select On—to turn on the incoming message alert
      • Select Off—to turn off the incoming message alert
      Step 3   Select Save.
      Related Tasks

      Sending a Broadcast Message

      You can send a short message (maximum of 150 characters) to some or all contacts on your contact list.

      Procedure
        Step 1   Select User Options >Broadcast Messages.
        Step 2   Select Find.
        Step 3   Perform one of these actions:
        • Check the contacts to whom you want to send the message.
        • Select Select All to send a message to all contacts.
        Step 4   Enter your message in the Message field.
        Step 5   Select Broadcast.
        Step 6   Select OK.
        Related Tasks

        Creating Personal Response Messages

        You can create personal response messages. These messages save you time in typing a custom text message each time you send a message. You can create up to 15 personal messages, and your system administrator can create an additional 10. Your personal response messages always display after the ones created by your system administrator.

        You can create up to 15 new personal response messages using a maximum of 255 characters each.

        Procedure
          Step 1   Select User Options > IPPM Response Messages.
          Step 2   Select Add New.
          Step 3   Enter your message in the Response Message Text field.
          Step 4   Select Save.
          Step 5   Select Up and Down arrows to rearrange the order of your personal messages.
          Step 6   Select Save.

          Troubleshooting Tips

          To delete a personal response message, select the message and select Delete.

          Related Tasks

          Signing Out of Cisco IP Phone Messenger

          You can sign out of Cisco IP Phone Messenger from the Cisco Unified Presence User Options interface.

          If your phone is not assigned to you, for example, if you share a phone with others, you may want the phone to automatically sign you out of the Cisco IP Phone Messenger service for increased security. Configure the session timer as described here and the phone will sign you out of Cisco IP Phone Messenger when the session timer expires.

          Procedure
            Step 1   Select User Options > Preferences.
            Step 2   Select Logout in the IPPM Settings pane.

            The Logout button displays only if you are currently signed into Cisco IP Phone Messenger.
            Step 3   Select OK.
            Step 4   To set the session timer for the Cisco IP Phone Messenger on your phone, enter a value from 1-9999 (in minutes) in the Session Timeout field. The default value is 480 minutes.
            Step 5   Select Save.
            Related Tasks

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