Hosting Conference Calls
You can create conference calls by merging conversations.
•Creating Conference Calls
•About Merging Calls
•Working With Conference Calls In Progress
Creating Conference Calls
You create conference calls by merging multiple conversations: Call two people and merge the conversations, then call (or answer a call from) another person and merge that person into the call, then repeat for each additional person until all participants are in a single conference call.
About Merging Calls
You can merge conversations to bring multiple callers into a single conversation.
You can merge the following:
•A conversation and a conference
•Multiple conversations sequentially into a single conference.
Note•The Merge button is active only when more than one conversation is in progress, and only in the conversation window of the active conversation.
•Video conversations become audio-only after merging.
•When you merge a conversation that includes web conferencing, make sure the conversation with web conferencing is NOT the active conversation when you merge the conversations.
•If you merge two conversations and subsequently hang up, the other participants can continue the conference call.
Step 1 Choose the conversation that you want to keep, and put it on hold. For example, if one conversation includes web conferencing or multiple participants, put that conversation on hold.
Step 2 Make the other conversation active.
Step 3 Merge the conversations using one of the following methods:
•In the active conversation window, click the Merge button.
•Choose Conversation > Merge.
Step 4 Choose the person with whose conversation you want to merge.
The conversation that was on hold becomes the active conversation; all participants are in it.
Working With Conference Calls In Progress
Information about conversations applies also to conference calls. See the "Working With Conversations In Progress" section.