Release Notes for Firmware Release 2.2(1)

These release notes support the Cisco Webex Desk Camera running Firmware Release 2.2(1).

The following table lists the support compatibility for the camera.

Table 1. Cisco Webex Desk Camera Support Requirements


Support Requirements

Cisco Webex Desk Camera

A current license for Cisco Webex Control Hub

Cisco Webex Desk Camera

The Cisco Webex Desk Camera is a USB web camera for video conferencing, video streaming, and video recording. The camera provides up to 4K Ultra HD video and high-definition audio.

With multiple options for resolution and frame rate, the camera meets the use cases with Webex, Webex Meetings, Cisco Jabber, and all popular third-party video conferencing and video streaming apps. The autofocus, face detection, and 10x digital zoom enhance your video experience for meeting and video streaming.

The camera has a privacy shutter. You can use it to turn off the video stream and block the camera lens when the device isn't in use.

The camera has two Omni Directional Microphones with noise-canceling features, providing audio input for calls, meetings, and recordings.

The camera supports Windows Hello for secure login to your system.

The adjustable clip with a tripod screw thread offers mounting flexibility on a laptop, an external display, a tripod, or a desk stand in various open office spaces, huddle rooms, and home offices. The two USB cables shipped with the camera allow easy connection to computers or devices with fully functional USB-A or USB-C ports.

The Cisco Webex Desk Camera app works with the camera and allows you to record videos, take snapshots, customize the camera settings, and upgrade the firmware. Download the camera app from

Where to Find More Information

  • Cisco Webex Desk Camera User Guide

  • Cisco Webex Desk Camera Administration Guide

  • Cisco Webex Desk Camera Quick Reference Guide

  • Cisco Webex Desk Camera Data Sheet

Limitations and Restrictions

Computer System Requirements

The operation of the camera requires the computer to meet or exceed the minimum system requirements. For the system requirements, see Cisco Webex Desk Camera User Guide.

The computers with low performance may cause the following problems:

  • On some computers, when the Cisco Webex Desk Camera app is running, the CPU usage is high.

  • If your computer is under a heavy load, lip sync, low frame rate, or video delay may occur in recordings or in meetings.

Limitation on Specific Laptops

When connect Cisco Webex Desk Camera to an ASUS GL552V, ASUS Zenbook 15, or MSI laptop with the USB C-C cable, the laptop can't detect the camera. Always use the shipped USB C-A cable on these laptops.

Firmware Upgrade

Upgrade the Camera Firmware on Cisco Accessory Hub

The Cisco Accessory Hub enables you to upgrade the camera firmware through your Google Chrome web browser. The tool automatically checks your camera model and current firmware version, and gives you the option to upgrade your camera if there is a newer version available. You can also upgrade your camera with a local firmware file using Cisco Accessory Hub.


You can only use Cisco Accessory Hub with Google Chrome version 68 and later.

Before you begin

Close any apps that may use your camera.


Step 1

Connect your camera to your computer.

Step 2

Go to Cisco Accessory Hub in your web browser.

Step 3

Click Connect.

Step 4

Select Cisco Webex Desk Camera from the prompted device list and click Connect.

Step 5

Follow the onscreen instructions.


Keep your camera connected to your computer during the upgrade.

Step 6

When the upgrade completes, wait a minute for your camera to reboot.

Upgrade the Camera Firmware with the Camera App

Before you begin

  • Download and install the camera app from Cisco Accessory hub.

  • Close any apps that may use your camera.


Step 1

Download the camera firmware. Do any of the following:

  • Download the firmware from the camera app.

    1. Open the Cisco Webex Desk Camera app.

    2. Click Cisco Webex Desk Camera > Camera information.

    3. Click Download firmware to download and save the latest firmware to your local drive.

      If your current firmware is up to date, the Download firmware button is inactive.

  • Download the firmware from the

    1. Go to Cisco Software Download.

    2. Log in to the Software Download page.

    3. Select Webex Desk Camera > Accessory Firmware.

    4. In the Latest Releases folder, choose 2.2(1).

    5. Click the Download or Add to cart button for the following file, and follow the prompts:

      • wdc-2-2-0001-5.bin.ptc

Step 2

Go to the Basic tab on the Cisco Webex Desk Camera app.

Step 3

Click Select file under Firmware upgrade.

Step 4

Choose the firmware file on your local drive.

If you upload a wrong firmware file, click Remove to remove it and then upload the right file.

Step 5

Click Upgrade to start the upgrade.


Keep your camera connected to your computer during the upgrade.

Step 6

When the upgrade completes, wait a minute for your camera to reboot.


View Caveats

You can search for caveats using the Cisco Bug Search toolkit.

Known caveats (bugs) are graded according to severity level, and can be either open or resolved.


Step 1

Perform one of the following actions:

Step 2

When prompted, log in with your user ID and password.

Step 3

(Optional) Enter the bug ID number in the Search For field, then press Enter.

Open Caveats

The following list contains severity 1, 2, and 3 defects that are open for Cisco Webex Desk Camera with Firmware Release 2.2(1).

For more information about an individual defect, access the Cisco Bug Search toolkit and search for the defect using the Identifier. You must be a registered user to access this online information.

Because defect status continually changes, the list reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects or to view specific bugs, access the Bug Search Toolkit.

  • CSCvw63115: Users can see film grains/noise at black/grey objects area in the image or under low light condition.

  • CSCvx13115: When the camera doesn't detect human faces, auto focus jitters occur.

  • CSCvx28199: Camera app gets stuck as a blank white window (intermittent).

  • CSCvw61198: Camera app has high CPU utilization.

  • CSCvx17160: Sometimes the camera outputs video of low resolution 720P@30fps

  • CSCvw19351: The camera stops video streaming if the shutter moves one millimeter from the far right to left.

Resolved Caveats

Firmware Release 2.2(1) doesn't have any resolved caveats for Cisco Webex Desk Camera.