Basic Reset
Performing a basic reset of a Cisco IP Phone provides a way to recover when the phone experiences an error. The reset provides a way to reset or restore various configuration and security settings.
 Note |
When you set up emergency calls, the phone requests an updated location whenever a person performs a phone restart. |
The following table describes the ways to perform a basic reset. You can reset a phone with any of these operations after the phone has started up. Choose the operation that is applicable for your situation.
|
Operation |
Action |
Explanation |
|---|---|---|
|
Restart phone |
Resets any user and network setup changes that you have made, to the previously saved settings that the phone has not written to its flash memory. The phone then restarts. |
|
|
Reset settings |
Restores the phone configuration or settings to factory default. |
Note |
When an administrator has set up emergency calls, the phone requests an updated location whenever the administrator does the following actions:
|
Perform a Factory Reset with the Phone Keypad
Use these steps to reset the phone to factory default settings using the phone keypad.
Procedure
| Step 1 |
Unplug the phone:
|
| Step 2 |
Wait 5 seconds. |
| Step 3 |
Press and hold # and plug the phone back in. When the phone boots up, the light on the mute button lights up. |
| Step 4 |
Press the 123456789*0# keys in sequence. When you press a key, the light on the mute button flashes. |
After you press these buttons, the phone goes through the factory reset process.
If you press the buttons out of sequence, the phone powers on normally.
 Caution |
Do not power down the phone until it completes the factory reset process, and the main screen appears. |
Perform Factory Reset from Phone Menu
Procedure
| Step 1 |
Press Settings. |
| Step 2 |
Select . |
| Step 3 |
To restore phone configuration or settings to factory default, press OK. |
Factory Reset the Phone from Phone Web Page
You can restore your phone to its original manufacturer settings from the phone web page. After you reset the phone, you can reconfigure it.
Procedure
|
Reset your phone from the phone web page from one of the methods:
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Identify Phone Issues with a URL in the Phone Web Page
When the phone doesn't work or doesn't register, a network error or any misconfiguration might be the cause. To identify the cause, add a specific IP address or a domain name to the phone admin page. Then, try to access so that the phone can ping the destination and display the cause.
Procedure
|
In a supported web browser, enter a URL that consists of your phone IP address and the destination IP that you want to ping. Enter the URL using the format:
<Phone IP> = actual IP address of your phone. /admin = path to the access admin page of your phone. <ping destination> = any IP address or domain name that you want to ping. The ping destination allows only alphanumeric characters, ‘-’, and “_” (underscores). Otherwise the phone shows an error on the web page. If the <ping destination> includes spaces, the phone uses only the first part of the address as the pinging destination. For example, to ping the 192.168.1.1 address: http://<Phone IP>/admin/ping?192.168.1.1 |
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