Release Notes

Use these release notes with the Cisco IP Conference Phone 7832 Multiplatform Phones running SIP Firmware Release 11.3(7).

The following table describes the individual phone requirements.

Phone

Support Requirements

Cisco IP Conference Phone 7832 Multiplatform Phones

Cisco BroadWorks 24.0

MetaSphere CFS version 9.5

Asterisk 16.0

New and Changed Features

HTTP Proxy Support

You can set up the phone to connect the Internet through a specified HTTP proxy server for security purposes. Your users can also set up a proxy server on the phone LCD UI. You can set up the proxy server by one of the proxy modes: Auto and Manual.

To enable this feature, you configure the parameters under the HTTP Proxy Settings section from Voice > System on the phone web interface.

Where to Find More Information

  • Cisco IP Conference Phone 7832 Multiplatform Phones Administration Guide

  • Cisco IP Conference Phone 7832 Multiplatform Phones User Guide

  • XML Reference Guide for Cisco IP Phone Multiplatform Phones

LDAP Search Enhancement

You can enable the unified search in the LDAP directory. The search allows you to enter any value as filters. You can search with first name, last name, extension, or phone number. The phone transfers the request as a single search request.

To enable this feature from the phone administration web page, use the Unified Search Enable parameter under the LDAP section from Voice > Phone.

Where to Find More Information

  • Cisco IP Conference Phone 7832 Multiplatform Phones Administration Guide

  • Cisco IP Conference Phone 7832 Multiplatform Phones User Guide

Login Credential for the Call Statistics Menu

Your phone has enhanced security for access to the Call statistics menu. If the user password is set, the users will be prompted to enter the password when they try to access the menu, in order to view the details of the recent calls.

Where to Find More Information

  • Cisco IP Conference Phone 7832 Multiplatform Phones Administration Guide

  • Cisco IP Conference Phone 7832 Multiplatform Phones User Guide

Spam Indication of Incoming Calls on the Phones

This release supports the new technology standard Secure Telephony Identity Revisited (STIR) and Signature-based Handling of Asserted information using toKENs (SHAKEN) for the Webex call logs, local call logs, and local call sessions when the phone is in Webex enviroment. STIR/SHAKEN has been mandated by Federal Communications Commission (FCC). These standards define procedures to authenticate and verify caller identification for calls carried over the IP network. The STIR-SHAKEN framework is developed to provide the end user with a great degree of identification and control over the type of calls they receive. These sets of standards are intended to provide a basis for verifying calls, classifying calls, and facilitating the ability to trust caller identity end to end. Illegitimate callers can easily be identified.

When STIR/SHAKEN support is implemented on the Webex server, the phone displays an extra icon next to the caller ID based on the caller's STIR/SHAKEN verification result.

Based on the verification result, the phone displays three types of icons.

Where to Find More Information

  • Cisco IP Conference Phone 7832 Multiplatform Phones Administration Guide

  • Cisco IP Conference Phone 7832 Multiplatform Phones User Guide

  • XML Reference Guide for Cisco IP Phone Multiplatform Phones

Multiplatform Phones Support Webex Call Logs

You can now enable a phone to support Webex call logs. The phone must onboards to Webex cloud to support this feature. When you enable this feature, the Display recents from menu under the Recents screen includes the Webex option in the calls list. The user then can set the option Webex to see the list of recent Webex calls.

To enable this feature from the phone administration web page, use the Display Recents From parameter under the Call Log section from Voice > Phone. Under the Call Log section, you must also enable the CallLog Enable parameter and select a phone line from CallLog Associated Line for which you want to display the Webex recent call logs.

Where to Find More Information

  • Cisco IP Conference Phone 7832 Multiplatform Phones Administration Guide

  • Cisco IP Conference Phone 7832 Multiplatform Phones User Guide

  • XML Reference Guide for Cisco IP Phone Multiplatform Phones

  • Webex for Cisco BroadWorks Solution Guide

Multiplatform Phones Support Webex Contacts

You can enable phone to support Webex contacts. The phone must onboards to Webex cloud to support this feature. You can also modify the Webex directory name. When you add support for Webex contacts, on the phone the user can see the Webex directory name under the Directory screen that you have created.

To enable this feature from the phone administration web page, use the Directory Enable parameter under the Webex section from Voice > Phone. To modify the Webex directory name, use the Directory Name parameter of Webex section.

Where to Find More Information

  • Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide

  • Cisco IP Phone 7800 Series Multiplatform Phones User Guide

  • Cisco IP Conference Phone 7832 Multiplatform Phones Administration Guide

  • Cisco IP Conference Phone 7832 Multiplatform Phones User Guide

  • XML Reference Guide for Cisco IP Phone Multiplatform Phones

  • Webex for Cisco BroadWorks Solution Guide

Upgrade the Firmware

Use the information in this section to upgrade the firmware on Cisco IP Conference Phone 7832 Multiplatform Phones.

The Cisco IP Phone 7811, 7821, 7841, and 7861 Multiplatform Phones have a different firmware image. For more information, see the Cisco IP Phone 7800 Series Multiplatform Phones Release Notes for Firmware Release 11.3(7), at this location:

https://www.cisco.com/c/en/us/support/collaboration-endpoints/ip-phone-7800-series-multiplatform-firmware/products-release-notes-list.html

You can upgrade the phone firmware with TFTP, HTTP, or HTTPS. After the upgrade completes, the phone reboots automatically.

Procedure


Step 1

Click this link:

https://software.cisco.com/download/home/286311381

On the Software Download web page that is displayed, ensure that IP Phone 7800 Series with Multiplatform Firmware is selected in the middle pane.

Step 2

Select IP Conference Phone 7832 with Multiplatform Firmware in the right pane.

Step 3

On the next page that is displayed, select Multiplatform Firmware.

Step 4

On the next page that is displayed, select 11.3.7 in the All Releases > MPPv11 folder.

Step 5

(Optional) Place your mouse pointer on the file name to see the file details and checksum values.

Step 6

Download the cmterm-7832.11-3-7MPP0001.272_REL.zip file.

Step 7

Click Accept License Agreement.

Step 8

Unzip the file and place the files in the appropriate location on your upgrade server.

The appropriate location is the TFTP, HTTP, or HTTPS download folder, depending on the protocol that you want to use for the upgrade.

Step 9

Upgrade the phone firmware with one of these methods.

  • Upgrade the phone firmware from the phone administration web page:

    1. On the phone administration web page, go to Admin Login > Advanced, Voice > Provisioning > Firmware Upgrade.

    2. In the Upgrade Rule field, enter the load file URL as described below.

      Load file URL format:

      <upgrade protocol>://<upgrade server ip address>[:<port>]>/<path>/<file name>.loads

      Example:

      https://10.73.10.223/firmware/sip7832.11-3-7MPP0001.272.loads
    3. Click Submit All Changes.

  • Upgrade the phone firmware directly from your web browser:

    In the address bar of your web browser, enter the phone upgrade URL as described below.

    Phone upgrade URL format:

    <phone protocol>://<phone ip address[:port]>/admin/upgrade?<load file URL>

    Load file URL format:

    <upgrade protocol>://<upgrade server ip address>[:<port>]>/<path>/<file name>.loads

    Example:

    https://10.74.10.225/admin/upgrade?https://10.73.10.223/firmware/sip7832.11-3-7MPP0001.272.loads

Note 

Specify the <file name>.loads file in the URL. The <file name>.zip file contains other files.


Limitations and Restrictions

Phone Behavior During Times of Network Congestion

Anything that degrades network performance can affect phone audio and, in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:

  • Administrative tasks, such as an internal port scan or security scan.

  • Attacks that occur on your network, such as a Denial of Service attack.

Caveats

View Caveats

You can search for caveats (bugs) with the Cisco Bug Search tool.

Known caveats are graded according to severity level, and are either open or resolved.

Before you begin

You have your Cisco.com user ID and password.

Procedure


Step 1

Click one of the following links:

Step 2

When prompted, log in with your Cisco.com user ID and password.

Step 3

(Optional) For information about a specific caveat, enter the bug ID number (CSCxxnnnnn) in the Search for field, and press Enter.


Open Caveats

The following list contains the severity 1, 2, and 3 defects that are open for the Cisco IP Conference Phone 7832 Multiplatform Phones that use Firmware Release 11.3(7).

For more information about an individual defect, you can access the online history for the defect by accessing the Bug Search tool and entering the Identifier (CSCxxnnnnn). You must be a registered cisco.com user to access this defect information.

Because the defect status continually changes, the list reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of the open defects or to view specific bugs, access the Bug Search Toolkit as described in View Caveats.

  • CSCvw72979 Phone will show the call center softkey after answer executive or call forward call

  • CSCvx44952 Phone showing Failed to download configurations even when it was successful while migrating to MPP

  • CSCvz67625 License prompt is always displayed on GDS input screen if the phone is converted from On-Premises

  • CSCvy85095 Need to document the color requirement of background images on 7832

  • CSCwb46008 Many PRTs with logs missing for around 5 seconds

Resolved Caveats

The following list contains the severity 1, 2, and 3 defects that are resolved for the Cisco IP Conference Phone 7832 Multiplatform Phones that use Firmware Release 11.3(7).

For more information about an individual defect, you can access the online history for the defect by accessing the Bug Search tool and entering the Identifier (CSCxxnnnnn). You must be a registered Cisco.com user to access this defect information.

Because the defect status continually changes, the list reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of the resolved defects or to view specific bugs, access the Bug Search Toolkit as described in the View Caveats.

  • CSCwb54978 CiscoIPPhoneStatus and CiscoIPPhoneStatusFile object is not mirrored in RTL mode

  • CSCwb31031 Voicemail pin locked after unsuccessful login attempt by Hoteling Guest

  • CSCwb23631 In German, department and email for directory are both displayed incorrectly

  • CSCwa70835 When g722 is negotiated, the callee hears himself and the caller gets no audio

  • CSCwa70820 MPP phones - Incorrect date and time in Recents page