Refer to publications that are specific to your language and call control system. Navigate from the following documentation URL:

https://www.cisco.com/c/en/us/support/collaboration-endpoints/ip-phone-7800-series-multiplatform-firmware/tsd-products-support-series-home.html

You can control access to the LDAP directory on the phone. When you configure the phone with an LDAP directory and leave the user credentials empty, the phone prompts for either the username and password or the client DN and password to access the LDAP directory.

If you configure the user credentials in the administrator web interface or in the configuration file, the user can access the LDAP directory without entering credentials.

Where to Find More Information

• Cisco IP Conference Phone 7832 Multiplatform Phones Administration Guide

• Cisco IP Conference Phone 7832 Multiplatform Phones User Guide

You can enable a phone to restore the last local status as ACD initial status or can get the ACD initial status from the server. In the phone administrator web page, you can enable this feature in the ACD Status field from Voice > Ext(n) > ACD Settings.

Where to Find More Information

Cisco IP Conference Phone 7832 Series Multiplatform Phones Administration Guide

You can set the user's Automatic Call Distribution (ACD) status to Available automatically when the user signs in as a call center agent. The user doesn't need to manually set the ACD status to Available on the phone.

To enable this feature, use the Auto Available After Sign-In filed under the ACD Settings section from Voice > Ext.

Where to Find More Information

• Cisco IP Conference Phone 7832 Multiplatform Phones Administration Guide

• Cisco IP Conference Phone 7832 Multiplatform Phones User Guide

Your phone now supports automatic RTP (Real-time Transport Protocol) transport selection. A new option Strict is added to the Secure Call Option parameter. When this paramer is set to Strict and SIP transport is set to TLS, it allows SRTP only. If SIP transport is set to UDP/TCP, it allows RTP only.

Where to Find More Information

• Cisco IP Conference Phone 7832 Multiplatform Phones Administration Guide

The enhancements provide a unified interface for the settings of call forwarding on the phone. The call forwarding has the following modes:

• Feature key synchronization (FKS)

• BroadSoft's Extended Services Interface (XSI) Synchronization

• Local

When you enable the settings for certain call forwarding type (such as, call forward all, call forward busy, or call forward no answer), the corresponding menu items display on the phone screen.

You can enable the call forwarding services in the Supplementary Services section under Voice > Phone on the phone web page.

The settings of call forwarding can be synchronized between the server and the phone by the following ways:

1. FKS

2. XSI Synchronization

If you want to make the settings of call forwarding on the local phone take effect, you need to disable FKS and XSI first. The priority of taking effect for call forwarding setting in the supported modes is: FKS > XSI > Local.

Where to Find More Information

• Cisco IP Conference Phone 7832 Multiplatform Phones Administration Guide

• Cisco IP Conference Phone 7832 Multiplatform Phones User Guide

The phone now supports the following enhancements:

• All directories screen: A new phone screen that works as a landing page where users can search contacts from all enabled directories. To enable this feature, use the Browse Mode Enable and Search All Enable fields under the Directory Services section in Voice > Phone of the phone administration web page. Users press Contacts on the phone to access the All directories screen.

  You can also control the maximum number of contacts displayed on the All directories screen. To configure the maximum number, use the Max Display Records field.

• Category softkey: From the All directories screen, users press the Category softkey to display the Directories screen with all enabled directories. Users can access a directory from the list and perform further operations, such as to search contacts or to make a phone call.

  Note	The simple search operation for the BroadSoft directory requires XSI actions version 22.0 or later.

• BroadSoft directory individual mode: This feature toggles the BroadSoft directory mode between the legacy mode and the individual mode. In the legacy mode, only one directory (called "BroadSoft directory") displays on the phone. In the individual mode, you can choose to enable or disable each type of BroadSoft directory and name each type of the directory. If enabled, users can narrow their search to find their contacts quickly in a specific BroadSoft directory.

  To enable this individual mode, use the Directory Individual Mode Enable field from Voice > Phone > XSI Phone Service of the phone administration web page. To manage each type of the BroadSoft directory, use the following fields:

  • Directory Personal Enable and Directory Personal Name

  • Directory Group Enable and Directory Group Name

  • Directory Enterprise Enable and Directory Enterprise Name

  • Directory GroupCommon Enable and Directory GroupCommon Name

  • Directory EnterpriseCommon Enable and Directory EnterpriseCommon Name

Where to Find More Information

• Cisco IP Conference Phone 7832 Multiplatform Phones Administration Guide

• Cisco IP Conference Phone 7832 Multiplatform Phones User Guide

You can configure the phone to display the caller number instead of an unresolved caller name in the incoming call alerts.

By default, the phone displays both the caller name and the caller number in an incoming call alert. If the phone can't resolve the characters in caller name, the user sees boxes in place of the unresolved characters. If you have unresolved characters, configure the phone to display only the caller number with the Replace Unresolved Caller Name with Number field. Locate the field in the Language section on the Voice > Regional tab in the phone web interface.

Where to Find More Information

• Cisco IP Conference Phone 7832 Multiplatform Phones Administration Guide

• Cisco IP Conference Phone 7832 Multiplatform Phones User Guide

You can now enable feature activation code that synchronizes phone with the server to forward all calls to a destination contact.

To enable the feature, use the Feature Activation Code Sync field on the Voice > Ext(n) tab of the phone administration web page.

You can configure the feature activation code in the Cfwd All Act Code field on the Voice > Regional > Vertical Service Activation Codes of the phone administration web page.

Where to Find More Information

• Cisco IP Conference Phone 7832 Multiplatform Phones Administration Guide

• Cisco IP Conference Phone 7832 Multiplatform Phones User Guide

Beginning with Firmware Release 11.3.(2), version number of the firmware load file name changes format. The format changes from xx-x-xMPP-xxx to xx-x-xMPPxxxx-xxx.

The change doesn't impact the firmware releases before 11.3(2). See the following examples for valid firmware versions:

• For firmware releases before 11.3(2):

  sipyyyy.11-0-1MPP-376

  Where yyyy indicates the phone model or phone series; 11 is the major version; 0 is the minor version; 1MPP is the micro version; and 376 is the build number.

• For firmware release 11.3(2) and later:

  sipyyyy.11-3-2MPP0001-609

  Where yyyy indicates the phone model or phone series; 11 is the major version; 3 is the minor version; 2MPP0001 is the micro version; and 609 is the build number.

The change is in the micro version number. For the first release of Firmware 11.3(2), 0001 is appended to the micro version number. This change impacts firmware upgrade and firmware version comparison.

Where to Find More Information

Cisco IP Conference Phone 7832 Multiplatform Phones Administration Guide

Implementation of Interactive Connectivity Establishment (ICE) on Multiplatform Phones (MPP) provides the most optimized and direct media path for audio and video calls. Before this implementation, the media path traversed through a cloud-hosted media server. With ICE, the resources used by the media relay nodes are reduced by 90%. When you enable ICE, all Webex calls with MPP phones negotiate the most optimized path with this feature.

To configure this feature you modify the database at a tenant or device level. Only Cisco Service Readiness Engineering (SRE) team can modify this feature. MPP supports full ICE mode as per RFC-5245.

To enable ICE on MPP, the variable ICE_STUN_Enable in the device profile is modified with the following syntax.

<STUN_Enable ua="na">Yes</STUN_Enable>

<ICE_STUN_Enable ua="na">Yes</ICE_STUN_Enable> 

<STUN_Server ua="na">10.89.68.76</STUN_Server>

The configuration variable ICE_STUN_Enable is hidden on the phone web interface. The others are shown on the phone web interface.

This feature cannot be configured or modified from the phone web interface. The end user can't modify this feature.

The phone now saves the LDAP user credentials in a local cache when the credentials are configured manually on the phone, administration web page, or phone configuration XML file (cfg.xml). In addition to the host user of the phone, the LDAP cache mechanism is also applicable for the users who sign into the phone with the Flexible Seating or Extension Mobility feature.

The cached LDAP user credentials are associated with the SIP user ID. When a user accesses the LDAP directory, the phone checks the LDAP cache to locate the user's credentials. If the credentials are found in the cache, the user can access the LDAP directory without the need to sign in.

The phone can save up to 50 user credentials. The phone removes the least-used credentials when the cache size limit is reached.

Where to Find More Information

• Cisco IP Conference Phone 7832 Multiplatform Phones Administration Guide

• Cisco IP Conference Phone 7832 Multiplatform Phones User Guide

The phone now supports Start Transport Layer Security (StartTLS) for the communications between the phone and the LDAP server. StartTLS begins as a plain text connection over the standard LDAP port. It provides the flexibility for encrypted or unencrypted communications according to the actual situation of the LDAP server. If the server supports to upgrade the connection to TLS, then StartTLS encrypts the communications using TLS. Otherwise, the communications are unencrypted, for example, in plaintext.

To enable this feature, use the StartTLS Enable field under the LDAP section in Voice > Phone of the phone administration web page.

Where to Find More Information

• Cisco IP Conference Phone 7832 Multiplatform Phones Administration Guide

You can configure the phone to:

• show or hide specific menu items on the phone screen.

• enable or disable the personal directory.

• enable or disable the ability to search for contacts in all the directories.

By default, all the menu items, the personal directory, and the feature of contact search in all directories are available to users. You can hide particular items with the fields in the Menu Visibility and Directory Services sections on the Voice > Phone tab in the phone web interface.

If you hide a menu item, it doesn't display on the phone screen. If you disable the personal directory, users can't see Personal address book on the phone screen or the Personal Directory tab in the phone web interface. In this case, users can't add contacts from the call history. If you disable the contact search in all directories, users can only search for contacts in a selected directory, instead of all the directories.

Where to Find More Information

• Cisco IP Conference Phone 7832 Multiplatform Phones Administration Guide

• Cisco IP Conference Phone 7832 Multiplatform Phones User Guide

The reverse name lookup searches the phone's external directories. When a search succeeds, the name is placed in the call session and in the call history. For simultaneous multiple phone calls, reverse name lookup searches for a name to match the first call number. When the second call connects or is placed on hold, reverse name lookup searches for a name to match the second call. The reverse lookup searches the external directories for 8 secs, if in 8secs there is no result found, there will be no display of the name. If a result is found in 8secs, the name is diplayed on the phone. The external directory search priority order is : BroadSoft(XSI) > LDAP > XML.

Where to Find More Information

Cisco IP Conference Phone 7832 Series Multiplatform Phones Administration Guide

This feature enables to do a reverse name lookup against local contacts for BroadWorks server call logs. If the call number of server call logs matches that in the local directory, the call name of server call logs will be replaced with contact name in the local directory. Also, if the call number does not match any entry in local directory, the call number will do caller id mapping and lookup the local directory again.

Where to Find More Information

• Cisco IP Conference Phone 7832 Multiplatform Phones Administration Guide

• Cisco IP Conference Phone 7832 Multiplatform Phones User Guide

The SIP Proxy Redundancy enhancements are:

• Increase support for up to six NAPTR records and six SRV records in a DNS query

• Add ability to seamless switch between different SIP transport protocols during server failover and failback

• Add ability to disable SIP proxy failback. Set the Proxy Fallback Intvl parameter to 0 in the phone web interface or the configuration file.

• Retain an active call on the fallback server until after the call completes. After the call completes, if the primary server is available and the failback conditions are met, then perform the failback.

Where to Find More Information

Cisco IP Conference Phone 7832 Multiplatform Phones Administration Guide

You can configure if user requires authentication to access phone menus, softkeys, and buttons. You can customize the authentication control from the Require Authentication for LCD Menu Access parameter on the Voice > Phone of the phone administration web page.

Where to Find More Information

• Cisco IP Conference Phone 7832 Multiplatform Phones Administration Guide

• Cisco IP Conference Phone 7832 Multiplatform Phones User Guide

The following list contains the severity 1, 2, and 3 defects that are open for the Cisco IP Conference Phone 7832 Multiplatform Phones that use Firmware Release 11.3(2).

For more information about an individual defect, you can access the online history for the defect by accessing the Bug Search tool and entering the Identifier (CSCxxnnnnn). You must be a registered cisco.com user to access this defect information.

Because the defect status continually changes, the list reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of the open defects or to view specific bugs, access the Bug Search Toolkit as described in View Caveats.

• CSCvv29937 Incoming Display ID shows incorrect value if PAB entry is deleted

• CSCvv21588 6821/7811/7832: PSK labels for Extend PSK functionality feature are truncated

• CSCvv20301 POR: Not all characters are shown in the character preview pop-up

• CSCvv19782 Phone can't send publish if Voice Quality Report Address is proxy domain+port

• CSCvv15154 When phone playing hold remind and have an incoming call,both hold remind and ringer not played

• CSCvv15106 bwks anywhere char encoding mismatch

• CSCvv32982 LDAP sing-in window is not popped up when using psk in legacy mode

• CSCvv33336 Reverse name lookup against BS Dir failed if more than 1 results are received

The following list contains the severity 1, 2, and 3 defects that are resolved for the Cisco IP Conference Phone 7832 Multiplatform Phones that use Firmware Release 11.3(2).

For more information about an individual defect, you can access the online history for the defect by accessing the Bug Search tool and entering the Identifier (CSCxxnnnnn). You must be a registered Cisco.com user to access this defect information.

Because the defect status continually changes, the list reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of the resolved defects or to view specific bugs, access the Bug Search Toolkit as described in the View Caveats.

• CSCvs02868 1-way audio on OPUS codec if remote does not send OPUS codec fmt

• CSCvs35093 Linux Kernel i2400m_op_rfkill_sw_toggle() Function Memory Leak Denial of Service Vulnerability

• CSCvs44665 Linux Kernel vcs_write Write Access Prevention Vulnerability

• CSCvs35120 Linux Kernel ath9k_wmi_cmd() Function Memory Leak Denial of Service

• CSCvt26125 Evaluation of 7800 for expired certificates

• CSCvt06289 Linux Kernel vc_do_resize Function Use-After-Free Vulnerability

• CSCvu68891 Parser error when tag on header in INVITE contains more than 79 characters

• CSCvt22582 libxml2 xmlParseBalancedChunkMemoryRecover Memory Leak Vulnerability

• CSCvu62299 GNU glibc realpath Function Long Pathname Arguments Arbitrary Code Execution Vulnerability

• CSCvu62280 Multiple Vulnerabilities in glibc

• CSCvs31891 Linux Kernel adis_update_scan_mode() Function Memory Leak Denial of Service Vulnerability

• CSCvt18740 Loud buzzing noise when pressing speaker/Class-D Amplifier Damage Issue

• CSCvs31787 Linux Kernel drivers/net/wireless/ath/ath9k/htc_hst.c Memory Leak Denial of Service Vulnerability

• CSCvi40035 Multiple Vulnerabilities in glibc

• CSCvu51113 GNU dnsmasq DNS Reply Heap Buffer Overflow Vulnerability

• CSCvu70127 Multiple Vulnerabilities in glibc