First Published: May 15, 2023

Last Updated: May 15, 2023

Release Notes

Use these release notes with the Cisco IP Phone 7800 Series Multiplatform Phones running SIP Firmware Release 12.0(2).

The following table describes the individual phone requirements.

Phone

Support Requirements

Cisco IP Phone 7800 Series Multiplatform Phones

BroadSoft BroadWorks 24.0

MetaSphere CFS version 9.5

Asterisk 16.0

New and Changed Features

Configurable License Retry Timer for Authorization Failure

If an authorization operation to upgrade a license fails, the phone tries to authorize again after a time specified in seconds. If the delay is set to 0, the device does not do the retry.

Where to Find More Information

  • Cisco IP Desk Phone with Multiplatform Firmware (MPP) － Administration Guide

  • XML Reference Guide for Cisco IP Phone Multiplatform Phones

Controlling the TLS Minimum Value

You can control the phone minimum value of TLS with the new TLS parameter.

To enable this feature from the phone administration web page, use the TLS Min Version parameter under the Security Settings from Voice > System.

Where to Find More Information

  • Cisco IP Desk Phone with Multiplatform Firmware (MPP) － Administration Guide

  • XML Reference Guide for Cisco IP Phone Multiplatform Phones

Digest Algorithms for Hoteling Subscription

Phone now support SHA-256, SHA512, and SHA 256 digest algorithms for hoteling authentication. Prior to release 12.0(2), phone only has support for MD5 alogorithm.

Where to Find More Information

  • Cisco IP Desk Phone with Multiplatform Firmware (MPP) － Administration Guide

  • XML Reference Guide for Cisco IP Phone Multiplatform Phones

Enabling Phone Authorization with RFC-8760

You can enable the phone authorization with RFC8760.

To enable this feature from the phone administration web page, use the Auth Support RFC8760 parameter under the SIP Settings section from Voice > Ext (n).

Where to Find More Information

  • Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide

Enabling the Webex Metrics Services

With Metrics Enable, enable the phone control of all metric services.

To enable this feature from the phone administration web page, use the Metrics Enable parameter under the Webex section Voice > Phone.

Where to Find More Information

  • Cisco IP Desk Phone with Multiplatform Firmware (MPP) － Administration Guide

  • XML Reference Guide for Cisco IP Phone Multiplatform Phones

Enabling PRT Upload at Crash Services

You can indicate whether to automatically upload the PRT package to the server when the phone crashes.

To enable this feature from the phone administration web page, use the PRT Upload at Crash parameter under the Problem Reporting Tool section Voice > Provisioning

Where to Find More Information

  • Cisco IP Desk Phone with Multiplatform Firmware (MPP) － Administration Guide

  • XML Reference Guide for Cisco IP Phone Multiplatform Phones

Managing Participants List for Ad Hoc Conference

During an Ad Hoc conference, the host and the participants can show the participants list by pressing the Participants softkey on the phone. Also, both the host and the participants can add another person into the conference. However, only the host is allowed to remove a participant from the participant list.

Where to Find More Information

  • Cisco IP Phone 7800 Series Multiplatform Phones User Guide

  • Cisco IP Desk Phone with Multiplatform Firmware (MPP) － Administration Guide

  • XML Reference Guide for Cisco IP Phone Multiplatform Phones

Upgrade Firmware

You can upgrade the phone firmware with TFTP, HTTP, or HTTPS. After the upgrade completes, the phone reboots automatically.

SUMMARY STEPS

  1. Click this link:
  2. Select your phone model in the right pane.
  3. On the next page that is displayed, select Multiplatform Firmware.
  4. On the next page that is displayed, select 12.0.2 in the All Releases > MPPv11 folder.
  5. (Optional) Place your mouse pointer on the file name to see the file details and checksum values.
  6. Download the corresponding file.
  7. Click Accept License Agreement.
  8. Unzip the file and place the files in the appropriate location on your upgrade server.
  9. Upgrade the phone firmware with one of these methods.

    • Upgrade the phone firmware from the phone administration web page:

      1. On the phone administration web page, go to Admin Login > Advanced, Voice > Provisioning > Firmware Upgrade.

      2. In the Upgrade Rule field, enter the load file URL as described below.

        Load file URL format:

        <upgrade protocol>://<upgrade server ip address>[:<port>]>/<path>/<file name>.loads

        Examples:

        http://10.73.10.223/firmware/sip78xx.12.0.2MPP0001.116.loads

        https://server.domain.com/firmware/sip78xx.12.0.2MPP0001.116.loads

      3. Click Submit All Changes.

    • Upgrade the phone firmware directly from your web browser:

      In the address bar of your web browser, enter the phone upgrade URL as described below.

      Phone upgrade URL format:

      <phone protocol>://<phone ip address[:port]>/admin/upgrade?<load file URL>

      Load file URL format:

      <upgrade protocol>://<upgrade server ip address>[:<port>]>/<path>/<file name>.loads

      Examples:

      https://10.74.10.225/admin/upgrade?http://10.73.10.223/firmware/sip78xx.12.0.2MPP0001.116.loads

      https://10.74.10.225/admin/upgrade?https://server.domain.com/firmware/sip78xx.12.0.2MPP0001.116.loads

DETAILED STEPS

Step 1

Click this link:

https://software.cisco.com/download/home/286318380

On the Software Download web page that is displayed, ensure that IP Phone 7800 Series with Multiplatform Firmware is selected in the middle pane.

Step 2

Select your phone model in the right pane.

Step 3

On the next page that is displayed, select Multiplatform Firmware.

Step 4

On the next page that is displayed, select 12.0.2 in the All Releases > MPPv11 folder.

Step 5

(Optional) Place your mouse pointer on the file name to see the file details and checksum values.

Step 6

Download the corresponding file.

cmterm-78xx.12.0.2MPP0001.116_REL.zip

Step 7

Click Accept License Agreement.

Step 8

Unzip the file and place the files in the appropriate location on your upgrade server.

The appropriate location is the TFTP, HTTP, or HTTPS download folder, depending on the protocol that you want to use for the upgrade.

Step 9

Upgrade the phone firmware with one of these methods.

  • Upgrade the phone firmware from the phone administration web page:

    1. On the phone administration web page, go to Admin Login > Advanced, Voice > Provisioning > Firmware Upgrade.

    2. In the Upgrade Rule field, enter the load file URL as described below.

      Load file URL format:

      <upgrade protocol>://<upgrade server ip address>[:<port>]>/<path>/<file name>.loads

      Examples:

      http://10.73.10.223/firmware/sip78xx.12.0.2MPP0001.116.loads

      https://server.domain.com/firmware/sip78xx.12.0.2MPP0001.116.loads

    3. Click Submit All Changes.

  • Upgrade the phone firmware directly from your web browser:

    In the address bar of your web browser, enter the phone upgrade URL as described below.

    Phone upgrade URL format:

    <phone protocol>://<phone ip address[:port]>/admin/upgrade?<load file URL>

    Load file URL format:

    <upgrade protocol>://<upgrade server ip address>[:<port>]>/<path>/<file name>.loads

    Examples:

    https://10.74.10.225/admin/upgrade?http://10.73.10.223/firmware/sip78xx.12.0.2MPP0001.116.loads

    https://10.74.10.225/admin/upgrade?https://server.domain.com/firmware/sip78xx.12.0.2MPP0001.116.loads

Note

 

Specify the <file name>.loads file in the URL. The <file name>.zip file contains other files.

Limitations and Restrictions

Phone Behavior During Times of Network Congestion

Anything that degrades network performance can affect phone audio and, in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:

  • Administrative tasks, such as an internal port scan or security scan.

  • Attacks that occur on your network, such as a Denial of Service attack.

Caveats

View Caveats

You can search for caveats (bugs) with the Cisco Bug Search tool.

Known caveats are graded according to severity level, and are either open or resolved.

Before you begin

You have your Cisco.com user ID and password.

SUMMARY STEPS

  1. Click one of the following links:
  2. When prompted, log in with your Cisco.com user ID and password.
  3. (Optional) For information about a specific caveat, enter the bug ID number (CSCxxnnnnn) in the Search for field, and press Enter.

DETAILED STEPS

Step 1

Click one of the following links:

Step 2

When prompted, log in with your Cisco.com user ID and password.

Step 3

(Optional) For information about a specific caveat, enter the bug ID number (CSCxxnnnnn) in the Search for field, and press Enter.

Open Caveats

The following list contains the severity 1, 2, and 3 defects that are open for the Cisco IP Phone 7800 Series Multiplatform Phones that use Firmware Release 12.0(2).

For more information about an individual defect, you can access the online history for the defect by accessing the Bug Search tool and entering the Identifier (CSCxxnnnnn). You must be a registered Cisco.com user to access this defect information.

Because the defect status continually changes, the list reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of the resolved defects or to view specific bugs, access the Bug Search Toolkit as described in the View Caveats.

  • CSCwf10956 Macro $SERVIP is not expanded in Log Request Msg in syslog

Resolved Caveats

The following list contains the severity 1, 2, and 3 defects that are resolved for the Cisco IP Phone 7800 Series Multiplatform Phones that use Firmware Release 12.0(2).

For more information about an individual defect, you can access the online history for the defect by accessing the Bug Search tool and entering the Identifier (CSCxxnnnnn). You must be a registered Cisco.com user to access this defect information.

Because the defect status continually changes, the list reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of the resolved defects or to view specific bugs, access the Bug Search Toolkit as described in the View Caveats.

  • CSCvb85886 MPP-78xx:Press BLF SD PLK three times, phone still play tone while idle.

  • CSCwd81572 Specific tones are not heard on speaker phone, but can be heard on the handset

  • CSCwd51776 Virtual extention number is not provided on MPP with "webex directory" contact search

  • CSCwd61181 Cisco MPP Phones reboots upon receiving "GetSoftKeys" API calls

  • CSCwd41757 Cisco MPP phones: Call is disconnected during a call

  • CSCvb83904 MPP-78XX - phone's switch not change Cos value after extended Cos changes