Release Notes
Use these release notes with the Cisco IP Phone 7800 Series Multiplatform Phones running SIP Firmware Release 11.3(6).
The following table describes the individual phone requirements.
|
Phone |
Support Requirements |
|---|---|
|
Cisco IP Phone 7800 Series Multiplatform Phones |
BroadSoft BroadWorks 24.0 MetaSphere CFS version 9.5 Asterisk 16.0 |
Related Documentation
Cisco IP Phone 7800 Series Documentation
See the publications that are specific to your language, phone model, and multiplatform firmware release. Navigate from the following Uniform Resource Locator (URL):
New and Changed Features
Call Focus Enhancement
The existing feature Keep Focus on the Active Call has an enhancement in this release. Now the focus on the phone screen can automatically move to an incoming call if the user places the active call on hold.
To enable this feature, use the Keep Focus on Active Call filed under the Supplementary Services section from .
Where to Find More Information
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Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide
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XML Reference Guide for Cisco IP Phone Multiplatform Phones
Enhancements of Displaying Contact Numbers from the LDAP Directory
The phone now separately displays the LDAP user's contact numbers in the contact details screen. As a user, you can select one of the contact numbers before you edit the number or directly make a call.
Where to Find More Information
-
Cisco IP Phone 7800 Series Multiplatform Phones User Guide
Enhancements of Displaying Contact Numbers from the XML Directory
The phone now displays the contact numbers of a XML address entry separately on the phone screen. As a user, you can do the following activities:
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View the details of an XML address entry
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Select a specific contact number to dial out by viewing the details of an XML address entry
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Dial out the first contact number of an XML address entry
Where to Find More Information
-
Cisco IP Phone 7800 Series Multiplatform Phones User Guide
Grey Softkeys Removal
A few softkeys aren’t available on the phone screen to use when the configuration is incorrect. These softkeys were grayed out (dimmed) when they weren't available to the users in the releases earlier than 11.3(6).
The following table provides the softkey appearances in the releases:
|
Softkeys |
Conditions |
Earlier than Rel 11.3(6) |
Rel 11.3(6) and Later |
|---|---|---|---|
|
Continue and Clear in Welcome Screen |
Enter Activation Code box is empty |
Both are dimmed (disabled) |
Both the softkeys don't appear. The Clear softkey is available only when the user enters the first digit in the box. The Continue softkey is available after the user enters correct 16-digit activation code or first three digits followed by a # key. |
|
DND |
XSI Line Service DND－On the phone administration web page, DND Enable is Yes but the XSI Line Service account is invalid |
Dimmed (disabled) |
Doesn't appear. Available only when the XSI Line Service account is valid. |
|
Forward or Forward all |
XSI Directory CFWD－On the phone administration web page,CFWD Enable is Yes but the XSI Line Service account is invalid |
Dimmed (disabled) |
Doesn't appear. Available only when the XSI Line Service account is valid. |
|
Save |
XSI Directory Save－On the phone administration web page,Directory Individual Mode Enable is Yes, Add Contacts to Directory Personal is Yes, and Directory Personal Enable is Yes but on the phone in the Add BroadSoft personal contact screen, contact details fields are empty or invalid values to the fields entered |
Dimmed (disabled) |
Doesn't appear |
|
Sign in |
Profile account setup－On the phone |
Dimmed (disabled) |
Doesn't appear |
|
Select |
PLK－On the phone administration web page,Customizable PLK Options is empty |
Dimmed (disabled) |
Doesn't appear |
Where to Find More Information
-
Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide
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Cisco IP Phone 7800 Series Multiplatform Phones User Guide
Permission Only for the Call Forward All Service Setup
You can configure the phone to allow the user directly set up the Call Forward All service by pressing the Forward all softkey. By default, the user can set up all call forward services, including Call Forward All, Call Forward Busy, and Call Forward No Answer by the Forward softkey.
To enable this feature, use the Forward Softkey parameter under the Call Forward section from on the phone web interface,.
Where to Find More Information
-
Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide
-
XML Reference Guide for Cisco IP Phone Multiplatform Phones
PRT Generation of Multiplatform Phones from the Webex Control Hub
You can now generate a problem report of a phone from the Webex Control Hub if the phone successfully onboards to Webex cloud.
After you generate a problem report, check the PRT upload information on the phone from a new phone menu, Last problem report info. On the phone administration web page, from , you can see that the upload information is triggered from the Webex Control Hub.
Where to Find More Information
-
Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide
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Cisco IP Phone 7800 Series Multiplatform Phones User Guide
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Webex for Cisco BroadWorks Solution Guide
Reboot of Multiplatform Phones from the Webex Control Hub
You can reboot phone remotely from the Webex Control Hub. The phone must onboards to Webex cloud if you want to reboot it remotely. You can only reboot a phone that is in idle state. If the phone is in use, such as in a call, the phone doesn’t reboot.
After successful reboot, check the status on the phone administration web page from . The Reboot Reason parameter under Reboot History shows the reboot reason as Cloud Trigerred. You can also check the reboot reason as Cloud triggered on the phone from .
Where to Find More Information
-
Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide
-
Cisco IP Phone 7800 Series Multiplatform Phones User Guide
-
Webex for Cisco BroadWorks Solution Guide
Ringer Volume Control Restriction for a User
You can restrict users from controlling the ringer volume. When you configure this feature, users can't change the ringer volume from either the phone volume key or from the phone administration web page. However, this restriction doesn't impact the ability of controlling the speaker volume and the headset volume.
To enable this feature from the phone administration web page, use the Ringer Volume Control parameter under the Audio Volume section from .
Where to Find More Information
-
Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide
-
Cisco IP Phone 7800 Series Multiplatform Phones User Guide
-
XML Reference Guide for Cisco IP Phone Multiplatform Phones
Support for French (Canada) Language
Phone now supports French (Canada) language. All multiplatform IP phones and all key expansion modules (KEM) now support the language.
In the phone web interface, you can use the Dictionary Server Script parameter from to configure the language support.
Where to Find More Information
-
Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide
Webex Cloud Onboarding of Multiplatform Phones
You can onboard a phone to Webex cloud either with activation code onboarding (GDS) or with phone MAC address (EDOS device activation). When the phone onboards to Webex cloud, you can reboot the phone and can also generate a problem report from the Webex Control Hub.
Where to Find More Information
-
Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide
-
Cisco IP Phone 7800 Series Multiplatform Phones User Guide
-
Webex for Cisco BroadWorks Solution Guide
Upgrade the Firmware
You can upgrade the phone firmware with TFTP, HTTP, or HTTPS. After the upgrade completes, the phone reboots automatically.
Procedure
| Step 1 |
Click this link: https://software.cisco.com/download/home/286318380 On the Software Download web page that is displayed, ensure that IP Phone 7800 Series with Multiplatform Firmware is selected in the middle pane. |
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| Step 2 |
Select your phone model in the right pane. |
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| Step 3 |
On the next page that is displayed, select Multiplatform Firmware. |
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| Step 4 |
On the next page that is displayed, select 11.3.6 in the All Releases > MPPv11 folder. |
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| Step 5 |
(Optional) Place your mouse pointer on the file name to see the file details and checksum values. |
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| Step 6 |
Download the corresponding file. cmterm-78xx.11-3-6MPP0001.273_REL.zip
|
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| Step 7 |
Click Accept License Agreement. |
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| Step 8 |
Unzip the file and place the files in the appropriate location on your upgrade server. The appropriate location is the TFTP, HTTP, or HTTPS download folder, depending on the protocol that you want to use for the upgrade. |
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| Step 9 |
Upgrade the phone firmware with one of these methods.
|
Limitations and Restrictions
Backward Compatibility of Password
Since Firmware Release 11.3(6) introduces a mechanism to enhance the security, certain passwords don't support back-compatibility.
This behaviour only affects the passwords that are updated in the 11.3(6).
For more information, refer to the Saved Passwords Become Invalid after Downgrade section in the following guide:
-
Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide
Phone Behavior During Times of Network Congestion
Anything that degrades network performance can affect phone audio and, in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:
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Administrative tasks, such as an internal port scan or security scan.
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Attacks that occur on your network, such as a Denial of Service attack.
Caveats
View Caveats
You can search for caveats (bugs) with the Cisco Bug Search tool.
Known caveats are graded according to severity level, and are either open or resolved.
Before you begin
Procedure
| Step 1 |
Click one of the following links:
|
| Step 2 |
When prompted, log in with your Cisco.com user ID and password. |
| Step 3 |
(Optional) For information about a specific caveat, enter the bug ID number (CSCxxnnnnn) in the Search for field, and press Enter. |
Open Caveats
The following list contains the severity 1, 2, and 3 defects that are open for the Cisco IP Phone 7800 Series Multiplatform Phones that use Firmware Release 11.3(6).
For more information about an individual defect, you can access the online history for the defect by accessing the Bug Search tool and entering the Identifier (CSCxxnnnnn). You must be a registered Cisco.com user to access this defect information.
Because the defect status continually changes, the list reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of the resolved defects or to view specific bugs, access the Bug Search Toolkit as described in the View Caveats.
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CSCvw72979 Phone will show the call center softkey after answer executive or call forward call.
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CSCvx44952 Phone showing Failed to download configurations even when it was successful while migrating to MPP
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CSCvz67625 License prompt is always displayed on the GDS input screen if the phone is converted from On-Prem
Resolved Caveats
The following list contains the severity 1, 2, and 3 defects that are resolved for the Cisco IP Phone 7800 Series Multiplatform Phones that use Firmware Release 11.3(6).
For more information about an individual defect, you can access the online history for the defect by accessing the Bug Search tool and entering the Identifier (CSCxxnnnnn). You must be a registered Cisco.com user to access this defect information.
Because the defect status continually changes, the list reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of the resolved defects or to view specific bugs, access the Bug Search Toolkit as described in the View Caveats.
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CSCvu62280 Multiple Vulnerabilities in glibc
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CSCvx84320 Evaluation of 78xx for OpenSSL March 2021 vulnerabilities
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CSCwa05021 MPP 78xx does not show Japanese character "さ" (unicode U+3055 Hiragana) properly
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CSCvy98097 Set all or part of cfw items to "na" and enable user mode, see the forward sk or cfw item in menu
Cisco IP Phone Firmware Support Policy
For information on the support policy for phones, see the Cisco IP Phone Firmware Support Policy.
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