First Published: May 26, 2020

Release Notes

Use these release notes with the Cisco IP Phone 7800 Series Multiplatform Phones running SIP Firmware Release 11.3(1)SR2.

The following table describes the individual phone requirements.

Phone

Support Requirements

Cisco IP Phone 7800 Series Multiplatform Phones

BroadSoft BroadWorks 22.0

MetaSphere CFS version 9.5

Asterisk 11.0

New and Changed Features

This release is a maintenance release and doesn't contain any new or enhanced features.

To view the resolved and open caveats for this release, see View Caveats.

Upgrade the Firmware

You can upgrade the phone firmware with TFTP, HTTP, or HTTPS. After the upgrade completes, the phone reboots automatically.

Procedure

Step 1

Click this link:

https://software.cisco.com/download/home/286311381

On the Software Download web page that is displayed, ensure that IP Phone 7800 Series with Multiplatform Firmware is selected in the middle pane.

Step 2

Select your phone model in the right pane.
Step 3

On the next page that is displayed, select Multiplatform Firmware.

Step 4

Under Latest Release, select 11.3.1 MSR2-6.

Step 5

(Optional) Place your mouse pointer on the file name to see the file details and checksum values.
Step 6

Download the corresponding file.

cmterm-78xx.11-3-1MSR2-6_REL.zip
Step 7

Click Accept License Agreement.

Step 8

Unzip the file and place the files in the appropriate location on your upgrade server.

The appropriate location is the TFTP, HTTP, or HTTPS download folder, depending on the protocol that you want to use for the upgrade.

Step 9

Upgrade the phone firmware with one of these methods.

  • Upgrade the phone firmware from the phone administration web page:

    1. On the phone administration web page, go to Admin Login > Advanced, Voice > Provisioning > Firmware Upgrade.

    2. In the Upgrade Rule field, enter the load file URL as described below.

      Load file URL format:

      <upgrade protocol>://<upgrade server ip address>[:<port>]>/<path>/<file name>.loads

      Examples:

      http://10.73.10.223/firmware/sip78xx.11-3-1MSR2-6.loads

      https://server.domain.com/firmware/sip78xx.11-3-1MSR2-6.loads

    3. Click Submit All Changes.

  • Upgrade the phone firmware directly from your web browser:

    In the address bar of your web browser, enter the phone upgrade URL as described below.

    Phone upgrade URL format:

    <phone protocol>://<phone ip address[:port]>/admin/upgrade?<load file URL>

    Load file URL format:

    <upgrade protocol>://<upgrade server ip address>[:<port>]>/<path>/<file name>.loads

    Examples:

    https://10.74.10.225/admin/upgrade?http://10.73.10.223/firmware/sip78xx.11-3-1MSR2-6.loads

    https://10.74.10.225/admin/upgrade?https://server.domain.com/firmware/sip78xx.11-3-1MSR2-6.loads

Note 

Specify the <file name>.loads file in the URL. The <file name>.zip file contains other files.

Limitations and Restrictions

Phone Behavior During Times of Network Congestion

  • Administrative tasks, such as an internal port scan or security scan

  • Attacks that occur on your network, such as a Denial of Service attack

View Caveats

You can search for caveats (bugs) with the Cisco Bug Search tool.

Known caveats are graded according to severity level, and are either open or resolved.

Before you begin

You have your Cisco.com user ID and password.

Procedure

Step 1

Click one of the following links:
Step 2

When prompted, log in with your Cisco.com user ID and password.
Step 3

(Optional) For information about a specific caveat, enter the bug ID number (CSCxxnnnnn) in the Search for field, and press Enter.

Open Caveats

The following list contains the severity 1, 2, and 3 defects that are open for the Cisco IP Phone 7800 Series Multiplatform Phones that use Firmware Release 11.3(1)SR2.

For more information about an individual defect, you can access the online history for the defect by accessing the Bug Search tool and entering the Identifier (CSCxxnnnnn). You must be a registered cisco.com user to access this defect information.

Because the defect status continually changes, the list reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of the open defects or to view specific bugs, access the Bug Search Toolkit as described in View Caveats.

There are no open caveats in this release.

Resolved Caveats

The following list contains the severity 1, 2, and 3 defects that are resolved for the Cisco IP Phone 7800 Series Multiplatform Phones that use Firmware Release 11.3(1)SR2.

For more information about an individual defect, you can access the online history for the defect by accessing the Bug Search tool and entering the Identifier (CSCxxnnnnn). You must be a registered cisco.com user to access this defect information.

Because the defect status continually changes, the list reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of the resolved defects or to view specific bugs, access the Bug Search Toolkit as described in View Caveats.

  • CSCvt18740 Loud buzzing noise when pressing speaker/Class-D Amplifier Damage Issue

  • CSCvu20649 MPP phones - unable to activate via device activation code

  • CSCvs70834 LDAP reverse lookup not pulling info from LDAP server on incoming INVITE

  • CSCvs59424 3pcc-88xx: Phone is not uploading the config when Report To Server is set to On

  • CSCvs54502 3pcc-8800: phone restarts when an incoming call arrive at second line

  • CSCvs88350 MPP phones Multicast Paging Ended By Itself

  • CSCvs54500 Error prompt during Profile Account Setup and default input alphanumeric

  • CSCvt25512 MPP phone configuration displays unsupported locales

  • CSCvt22995 MPP does not show BLF when NOTIFY has different URI

  • CSCvt52122 Transferor hears busy signal during consultative transfer

  • CSCvu41656 Skip Valid From date for EDOS and GDS