Release Notes
Use these release notes with the following Cisco IP Phone 6800 Series Multiplatform Phones running SIP Firmware Release 11.3(7).
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Cisco IP Phone 6821 Multiplatform Phones
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Cisco IP Phone 6841 Multiplatform Phones
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Cisco IP Phone 6851 Multiplatform Phones
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Cisco IP Phone 6861 Multiplatform Phones
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Cisco IP Phone 6871 Multiplatform Phones
Note |
This document doesn't include the DECT phones. |
The following table describes the individual phone requirements.
Phone |
Support Servers |
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Cisco IP Phone 6800 Series Multiplatform Phones |
Cisco BroadWorks 24.0 MetaSphere CFS version 9.5 Asterisk 16.0 |
Related Documentation
Cisco IP Phone 6800 Series Documentation
See the publications that are specific to your language, phone model, and multiplatform firmware release. Navigate from the following Uniform Resource Locator (URL):
New and Changed Features
Direct PLK Configuration
You can directly perform the Programmable Line Key (PLK) configuration on a line key when the extension of the line key is still enabled. Before the firmware release 11.3(7), you must disable the line key extension for the PLK configuration.
To enable this feature, configure the parameter Enable Direct PLK Configuration under the Miscellaneous Line Key Settings section from on the phone web interface. Also, ensure that the Proxy and User ID from are empty.
Where to Find More Information
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Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide
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XML Reference Guide for Cisco IP Phone Multiplatform Phones
HTTP Proxy Support
You can set up the phone to connect the Internet through a specified HTTP proxy server for security purposes. Your users can also set up a proxy server on the phone LCD UI. You can set up the proxy server by one of the proxy modes: Auto and Manual.
To enable this feature, you configure the parameters under the HTTP Proxy Settings section from on the phone web interface.
Note |
Cisco IP Phone 6821 Multiplatform Phones partially supports the feature. For example, it doesn't support to upgrade by an HTTP proxy. |
Where to Find More Information
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Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide
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Cisco IP Phone 6800 Series Multiplatform Phones User Guide
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XML Reference Guide for Cisco IP Phone Multiplatform Phones
Inert Mode for PLK Configuration
You can set the Inert mode for a line key to completely shut it down. When set with the Inert mode, the line key doesn't provide any function for the users. You and your users can't use the line key for any purpose.
To use this feature, configure the parameter Extended Function of the disabled line key under the Line Key (n) section from on the phone administration web page.
You can also apply this feature to the line keys on a key expansion module.
Where to Find More Information
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Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide
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XML Reference Guide for Cisco IP Phone Multiplatform Phones
LDAP Search Enhancement
You can enable the unified search in the LDAP directory. The search allows you to enter any value as filters. You can search with first name, last name, extension, or phone number. The phone transfers the request as a single search request.
To enable this feature from the phone administration web page, use the Unified Search Enable parameter under the LDAP section from .
Where to Find More Information
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Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide
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Cisco IP Phone 6800 Series Multiplatform Phones User Guide
Login Credential for the Call Statistics Menu
Your phone has enhanced security for access to the Call statistics menu. If the user password is set, the users will be prompted to enter the password when they try to access the menu, in order to view the details of the recent calls.
Where to Find More Information
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Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide
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Cisco IP Phone 6800 Series Multiplatform Phones User Guide
Spam Indication of Incoming Calls on the Phones
This release supports the new technology standard Secure Telephony Identity Revisited (STIR) and Signature-based Handling of Asserted information using toKENs (SHAKEN) for the Webex call logs, local call logs, and local call sessions when the phone is in Webex enviroment. STIR/SHAKEN has been mandated by Federal Communications Commission (FCC). These standards define procedures to authenticate and verify caller identification for calls carried over the IP network. The STIR-SHAKEN framework is developed to provide the end user with a great degree of identification and control over the type of calls they receive. These sets of standards are intended to provide a basis for verifying calls, classifying calls, and facilitating the ability to trust caller identity end to end. Illegitimate callers can easily be identified.
When STIR/SHAKEN support is implemented on the Webex server, the phone displays an extra icon next to the caller ID based on the caller's STIR/SHAKEN verification result.
Based on the verification result, the phone displays three types of icons.
Where to Find More Information
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Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide
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Cisco IP Phone 6800 Series Multiplatform Phones User Guide
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XML Reference Guide for Cisco IP Phone Multiplatform Phones
VPN Connection Support
You can set up a VPN connection for the phone to connect to the network through a VPN server. Your users can also set up a VPN connection on the phone screen or the phone web page.
To enable this feature, you configure the parameters under the VPN Settings section from on the phone web interface, and then reboot the phone to make the configurations take effect.
Note |
Cisco IP Phone 6821 Multiplatform Phones doesn't support the feature. |
Where to Find More Information
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Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide
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Cisco IP Phone 6800 Series Multiplatform Phones User Guide
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XML Reference Guide for Cisco IP Phone Multiplatform Phones
Multiplatform Phones Support Webex Call Logs
You can now enable a phone to support Webex call logs. The phone must onboards to Webex cloud to support this feature. When you enable this feature, the Display recents from menu under the Recents screen includes the Webex option in the calls list. The user then can set the option Webex to see the list of recent Webex calls.
To enable this feature from the phone administration web page, use the Display Recents From parameter under the Call Log section from . Under the Call Log section, you must also enable the CallLog Enable parameter and select a phone line from CallLog Associated Line for which you want to display the Webex recent call logs.
Where to Find More Information
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Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide
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Cisco IP Phone 6800 Series Multiplatform Phones User Guide
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XML Reference Guide for Cisco IP Phone Multiplatform Phones
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Webex for Cisco BroadWorks Solution Guide
Multiplatform Phones Support Webex Contacts
You can enable phone to support Webex contacts. The phone must onboards to Webex cloud to support this feature. You can also modify the Webex directory name. When you add support for Webex contacts, on the phone the user can see the Webex directory name under the Directory screen that you have created.
To enable this feature from the phone administration web page, use the Directory Enable parameter under the Webex section from . To modify the Webex directory name, use the Directory Name parameter of Webex section.
Where to Find More Information
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Cisco IP Phone 6800 Series Multiplatform Phones Administration Guide
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Cisco IP Phone 6800 Series Multiplatform Phones User Guide
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XML Reference Guide for Cisco IP Phone Multiplatform Phones
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Webex for Cisco BroadWorks Solution Guide
Upgrade the Firmware
You can upgrade the phone firmware with TFTP, HTTP, or HTTPS. After the upgrade completes, the phone reboots automatically.
Procedure
Step 1 |
Click this link: https://software.cisco.com/download/home/286318380 On the Software Download web page that is displayed, ensure that IP Phone 6800 Series with Multiplatform Firmware is selected in the middle pane. |
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Step 2 |
Select your phone model in the right pane. |
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Step 3 |
On the next page that is displayed, select Multiplatform Firmware. |
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Step 4 |
On the next page that is displayed, select 11.3.7 in the All Releases > MPPv11 folder. |
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Step 5 |
(Optional) Place your mouse pointer on the file name to see the file details and checksum values. |
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Step 6 |
Download the corresponding file.
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Step 7 |
Click Accept License Agreement. |
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Step 8 |
Unzip the file and place the files in the appropriate location on your upgrade server. The appropriate location is the TFTP, HTTP, or HTTPS download folder, depending on the protocol that you want to use for the upgrade. |
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Step 9 |
Upgrade the phone firmware with one of these methods.
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Limitations and Restrictions
Phone Behavior During Times of Network Congestion
Anything that degrades network performance can affect phone audio and, in some cases, can cause a call to drop. Sources of network degradation can include, but are not limited to, the following activities:
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Administrative tasks, such as an internal port scan or security scan.
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Attacks that occur on your network, such as a Denial of Service attack.
Caveats
View Caveats
You can search for caveats (bugs) with the Cisco Bug Search tool.
Known caveats are graded according to severity level, and are either open or resolved.
Before you begin
Procedure
Step 1 |
Click one of the following links:
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Step 2 |
When prompted, log in with your Cisco.com user ID and password. |
Step 3 |
(Optional) For information about a specific caveat, enter the bug ID number (CSCxxnnnnn) in the Search for field, and press Enter. |
Open Caveats
The following list contains the severity 1, 2, and 3 defects that are open for the Cisco IP Phone 6800 Series Multiplatform Phones that use Firmware Release 11.3(7).
For more information about an individual defect, you can access the online history for the defect by accessing the Bug Search tool and entering the Identifier (CSCxxnnnnn). You must be a registered Cisco.com user to access this defect information.
Because the defect status continually changes, the list reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of the resolved defects or to view specific bugs, access the Bug Search Toolkit as described in the View Caveats.
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CSCvx05369 KEM works slowly after add directories shortcut key to it
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CSCvw72979 Phone will show the call center softkey after answer executive or call forward call
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CSCvz35920 SSRC changes for outgoing Re-INVITES
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CSCwa70238 MPP should block sending CANCEL when Park button is pressed twice quickly
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CSCwb46008 Many PRTs with logs missing for around 5 seconds
Resolved Caveats
The following list contains the severity 1, 2, and 3 defects that are resolved for the Cisco IP Phone 6800 Series Multiplatform Phones that use Firmware Release 11.3(7).
For more information about an individual defect, you can access the online history for the defect by accessing the Bug Search tool and entering the Identifier (CSCxxnnnnn). You must be a registered Cisco.com user to access this defect information.
Because the defect status continually changes, the list reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of the resolved defects or to view specific bugs, access the Bug Search Toolkit as described in the View Caveats.
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CSCwb84017 68xx date overlaps cloud awareness icon when user pwd is set
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CSCwb02569 6821 Upgrade during network issues causes factory reset
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CSCwa61106 CP-6821-3PCC Wrong behavior in the HEAD method on 6821 phone when requesting firmware files
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CSCwb54978 CiscoIPPhoneStatus and CiscoIPPhoneStatusFile object is not mirrored in RTL mode
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CSCwb31031 Voicemail pin locked after unsuccessful login attempt by Hoteling Guest
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CSCwb23631 In German, department and email for directory are both displayed incorrectly
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CSCwa70835 When g722 is negotiated, the callee hears himself and the caller gets no audio
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CSCwa70820 MPP phones - Incorrect date and time in Recents page
Cisco IP Phone Firmware Support Policy
For information on the support policy for phones, see the Cisco IP Phone Firmware Support Policy.