Basic Reset
Performing a basic reset of a Cisco IP Phone provides a way to recover when the phone experiences an error. The reset provides a way to reset or restore various configuration and security settings.
![]() Note |
When you set up emergency calls, the phone requests an updated location whenever a person performs a phone restart. |
The following table describes the ways to perform a basic reset. You can reset a phone with any of these operations after the phone has started up. Choose the operation that is applicable for your situation.
Operation |
Action |
Explanation |
---|---|---|
Restart phone |
Press Applications |
Resets any user and network setup changes that you have made, to the previously saved settings that the phone has not written to its flash memory. The phone then restarts. |
Reset settings |
To reset settings, press Applications |
Restores the phone configuration or settings to factory default. |
![]() Note |
When an administrator has set up emergency calls, the phone requests an updated location whenever the administrator does the following actions:
|
Perform a Factory Reset with the Phone Keypad
Use these steps to reset the phone to factory default settings using the phone keypad.
Procedure
Step 1 |
Unplug the phone:
|
Step 2 |
Wait 5 seconds. |
Step 3 |
Press and hold # and plug the phone back in.
|
Step 4 |
Press the 123456789*0# keys in sequence. For Cisco IP Phone 6821 Multiplatform Phones, when you press a key, the lights on the line keys and the light strip flash. For Cisco IP Phone 6841 and 6851 Multiplatform Phones, when you press 1, the handset light and the light on the speaker button turn off. |
After you press these buttons, the phone goes through the factory reset process.
If you press the buttons out of sequence, the phone powers on normally.
![]() Caution |
Do not power down the phone until it completes the factory reset process, and the main screen appears. |
Perform Factory Reset from Phone Menu
Procedure
Step 1 |
Press Applications
|
Step 2 |
Select . |
Step 3 |
To restore phone configuration or settings to factory default, press OK. |
Factory Reset the Phone with the Web UI Button
You can factory reset the phone from the phone web page. The reset only happens if the phone is idle. If the phone is not idle, the phone web page shows a message that the phone is busy and that you need to try again.
Before you begin
Access the phone administration web page. See Access the Phone Web Page.
Procedure
Step 1 |
Select . |
Step 2 |
In the Factory Reset section, click Factory Reset. |
Step 3 |
Click Confirm factory reset. |