Release Notes for Firmware Release 2.2(1)

The Cisco Headset Software Release 2.2 cop file contains the firmware for the Cisco Headset 500 Series, the Cisco Headset 730, and Cisco Headset 730 USB HD Adapter. The following table describes the firmware releases in the cop file.

Table 1. Cisco Headset Software 2.2

Firmware Release

Cisco Headset 500 Series

Cisco Headset 730

Cisco Headset 730 USB Adapter

2.2(1.7)

xxx

1-6-0-162

1-2-33

2.2(1.6)

xxx

1-6-0-150

1-2-33

2.2(1)

2.2.0001.3

1-5-0-164

1-1-66

For information on Cisco Headset 730 firmware, see Cisco Headset 730 Release Notes.

For information on Cisco Headset 730 USB Adapter firmware, see Cisco Headset 730 USB Adapter Release Notes.

New and Changed Features

The following sections describe the features that are new or have changed in this release.

Cisco Headset 560 Series Call Controls in Cisco Webex Meetings with Multiple Open Soft-Clients

The Cisco Headset 560 Series offers users an improved call control experience in Cisco Webex Meetings when you have other calling apps open. Previously, the Cisco Headset 560 Series would occasionally experience unexpected behaviors when multiple calling apps were open.

Where to Find More Information

  • Cisco Headset 500 Series User Guide

Cisco Headset 560 Series DECT Audio Improvement

The Cisco Headset 560 Series Narrow Band uses DECT codec G.727. This codec offers a better audio experience when the radio signal is too low or is experiencing interference.

Where to Find More Information

  • Cisco Headset 500 Series Administration Guide

Cisco Headsets Web Tool

You can use the Cisco Headsets Web Tool with Google Chrome, version 86 or later.

The Cisco Headsets Web Tool is a web application that enables you to upgrade your Cisco Headset 560 Series firmware without access to a Cisco IP Phone, Cisco Jabber, or Webex Teams. You can also see your headset serial number and firmware version though the web tool.

To use the Cisco Headsets Web Tool, simply go to https://upgrade.cisco.com/accessories, connect your headset to the USB port on your computer, and follow the instructions on the screen.

Where to Find More Information

Headset Inventory Through the Cisco Webex Desk Pro

Headsets connected through a USB cable to the Cisco Webex Desk Pro now appear on the Devices page in Cisco Webex Control Hub. Webex administrators can track headsets by model, serial number, firmware version, connection status, and connection history.

Where to Find More Information

  • Cisco Headset 500 Series Administration Guide

  • Cisco Headsets Compatibility Guide

  • Cisco Webex Help Center

Headset Inventory Through Cisco Webex Meetings

Headsets connected to the latest version of Cisco Webex Meetings now appear on the Devices page in Cisco Webex Control Hub. Webex administrators can track headsets by model, serial number, firmware version, connection status, and connection history.

Where to Find More Information

  • Cisco Headset 500 Series Administration Guide

  • Cisco Headsets Compatibility Guide

  • Cisco Webex Help Center

Headset Ringtone Setting on Cisco IP Phones

You can change your headset ringtone behavior through the Preferences menu on the Cisco IP Phone 7800 and 8800 Series.

The setting saves to the phone and applies to any Cisco headset that connects.

If you use the Cisco Headset 560 Multibase, you need to press Desk Phone icon on the base for your ringtone changes to take effect.

By default, your phone follows the behavior of the phone ringer settings. Select On if you want to hear the phone ring whenever you have an incoming call. Select Off if you don't want to hear any ring through your headset when there’s an incoming call.

This feature requires a Cisco IP Phone 8800 Series or Cisco IP Phone 7800 Series model with phone firmware version 14.0(1) or later.

Where to Find More Information

  • Cisco Headset 500 Series User Guide

  • Cisco IP Phone 8800 Series User Guide

  • Cisco IP Phone 7800 Series User Guide

Cisco Headset 500 Series Caveats

View Caveats in Release 2.2(1)

You can search for caveats using the Cisco Bug Search Toolkit.

Known caveats (bugs) are graded according to severity level, and can be either open or resolved.

Procedure


Step 1

Perform one of the following actions:

Step 2

When prompted, log in with your Cisco.com user ID and password.

Step 3

(Optional) Enter the bug ID number in the Search for field, then press Enter.


Open Caveats in Release 2.2(1)

The following list contains the severity 1, 2, and 3 defects that are open for the Cisco Headset 500 Series that use Firmware Release 2.2(1).

For more information about an individual defect, you can access the online record for the defect from the Bug Search Toolkit. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, the list reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects or to view specific bugs, access the Bug Search Toolkit.

  • CSCvt31707: Cisco Headsets 561/562 gets unpaired intermittently when changing audio path constantly

Resolved Caveats in Release 2.2(1)

The following list contains the severity 1, 2, and 3 defects that are resolved for the Cisco Headset 500 Series that use Firmware Release 2.2(1).

For more information about an individual defect, you can access the online record for the defect from the Bug Search Toolkit. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, the list reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of open defects or to view specific bugs, access the Bug Search Toolkit.

  • CSCvw09995: Cisco Headset 561/562 have some noise when connect to Dell PC via micro USB

Installation

Install the Headset Firmware Release on Cisco Unified Communications Manager

Before using the headset firmware release on Cisco Unified Communications Manager, you must install the latest Cisco Unified Communications Manager firmware on all Cisco Unified Communications Manager servers in the cluster.

Procedure


Step 1

Go to the following URL: https://software.cisco.com/download/home/286320550

Step 2

Select your headset series.

Step 3

In the Latest Releases folder, choose 2.2.

Step 4

Select the firmware file, click the Download or Add to cart button, and follow the prompts.

Note 

If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.

Step 5

Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware.

Step 6

Follow the instructions in the readme file to install the firmware.


Install Headset Firmware Zip Files

If you have a version of Cisco Unified Communications Manager older than 11.5(1)SU7 or 12.5(1)SU1, you have the option to use the following files to load the firmware to the TFTP server root folder.

  • cmterm-headset.2-2-0001-3.cop.sgn

  • cmterm-headset-2-2-0001-3.zip

Install the full firmware release to the TFTP server if you have Cisco Unified Communications Manager 11.5(1)SU7 or later, or 12.5(1)SU1 or later. See Install the Headset Firmware Release on Cisco Unified Communications Manager.

Procedure


Step 1

Go to the following URL: https://software.cisco.com/download/home/286320550

Step 2

Select your headset series.

Step 3

In the Latest Releases folder, choose 2.2.

Step 4

Download the relevant zip files.

Step 5

Unzip the files.

Step 6

Manually copy the unzipped files to the directory on the TFTP server. See Cisco Unified Communications Operating System Administration Guide for information about how to manually copy the firmware files to the server.


Related Documentation

Use the following sections to obtain related information.

Cisco Webex Help Center

For support articles for Cisco Webex products, go to the following URL:

https://help.webex.com/