Release Notes for Firmware Release 2.1(1)

The Cisco Headset Software Release 2.1(1) cop file contains the firmware for the Cisco Headset 500 Series, the Cisco Headset 730, and Cisco Headset 730 USB Adapter. The following table describes the firmware releases in the cop file.

Table 1. Cisco Headset Software 2.1

Firmware Release

Cisco Headset 500 Series

Cisco Headset 730

Cisco Headset 730 USB Adapter

2.1(1)

2.1.0001.9

1-3-0-246

1-1-33

For information on Cisco Headset 730 firmware, see Cisco Headset 730 Release Notes.

For information on Cisco Headset 730 USB Adapter firmware, see Cisco Headset 730 USB Adapter Release Notes.

New and Changed Features

The following sections describe the features that are new or have changed in this release.

Cisco Headset 560 Series Call Controls with Multiple Open Soft Clients

The Cisco Headset 560 Series offers users an improved call control experience when you use several calling apps at the same time. Previously, the Cisco Headset 560 Series would occasionally experience unexpected behaviors when multiple calling apps were open.

Where to Find More Information

  • Cisco Headset 500 Series User Guide

Cisco Headset 560 Series Conferencing is Enabled by Default

The Cisco Headset 560 Series conferencing feature is enabled by default with Headset Firmware Release 2.1(1). You can disable the feature in Cisco Unified CM Administration.

Where to Find More Information

  • Cisco Headset 500 Series Administration Guide

  • Cisco Headset 500 Series User Guide

Cisco Headset 560 Series Multibase Automatic Switching Enhancement

Firmware Release 2.1(1) introduces improved auto-switch functionality in the Cisco Headset 560 Series Multibase. The multibase now only automatically switches between sources when there isn't already an active call on the selected source. Previously, the Multibase occasionally switched sources regardless of the current call status.

To switch sources during an active call, place the current call on hold and manually press the source you want to switch to on the multibase.

Where to Find More Information

  • Cisco Headset 500 Series User Guide

Cisco Headset 560 Series Powers Off After 20 Minutes

To conserve the battery, the Cisco Headset 560 Series powers off if it doesn't pair with a base within 20 minutes. The headset automatically powers back on and pairs when it is securely placed onto a powered base. You can also press and hold the Call button for 4 seconds to turn on the headset.

Where to Find More Information

  • Cisco Headset 500 Series User Guide

Extension Mobility Login with Cisco Headsets

Extension Mobility users can start their sign in when they plug their Cisco Headset 500 Series or Cisco Headset 730 into someone else's phone. To support this, enable Headset-based Extension Mobility in Cisco Unified Communications Manager for your phones.

Note the following items as you use Extension Mobility:

  • The Cisco Headset 500 Series needs to connect to the phone with the USB or Y-cable. You can also pair and connect to the phone through the Cisco Headset 560 Series Standard Base or Cisco Headset 560 Series Multibase.

  • The Cisco Headset 730 needs to connect to the phone with the USB cable. The Cisco Headset 730 USB Adapter is not supported.

When the user connects the headset into a phone, the phone checks with Cisco Unified Communications Manager (Unified CM) to discover if the headset serial number is mapped to a user.

  • If the mapping exists, the phone displays the Extension Mobility screen and displays the user ID associated with the headset. The user enters their PIN to sign in.

  • If the mapping doesn't exist, the user sees a headset association page and enters their user ID and PIN. The phone relays the headset serial number to the Unified CM, which maps the headset to the user. Then the Extension Mobility sign-in screen displays. The user changes the user ID to their user ID and enters their PIN.

    The next time the user plugs their headset into a phone, the Unified CM finds the user ID, based on the headset serial number.


Note

With Unified CM Software Release 12.5(1)SU3, you can disable the requirement for the PIN input when the headset is register to a user.


The user automatically signs out of Extension Mobility when they unplug the headset or after a predetermined inactivity time.

The user can also be signed out automatically if the Cisco Headset 560 Series is taken too far from the base. In this case, if the headset reconnects with the base before the inactivity timer expires, the user doesn't need to sign in again.

Users can associate their headset with their user ID from the Accessories menu on the phone.

Administrators can associate the headset with a user in Unified CM from the User Management page.


Note

If the headset is upgrading or the user is on a call, the association can't be made. The user must wait until the upgrade is finished or the call is finished before they perform this procedure.


This feature requires:

  • Unified CM:

    • Software Release 11.5(1)SU8 or later

    • Software Release 12.5(1)SU3 or later

    The feature requires configuration of new fields in the Service Parameter Configuration administration page. The feature also needs the Cisco Headset Service to be active on the Unified CM.

Where to Find More Information

  • Cisco IP Phone 7800 Series User Guide

  • Cisco IP Phone 8800 Series User Guide

  • Feature Configuration Guide for Cisco Unified Communications Manager

Headset Inventory on Cisco Webex Control Hub

Headsets connected to Webex Teams now appear on the Devices page in Cisco Webex Control Hub. Webex administrators can track headsets by model, serial number, firmware version, connection status, and connection history.

Where to Find More Information

  • Cisco Webex Help Center

  • Cisco Headset 500 Series Administration Guide

Headset Upgrades on Webex Teams

You can upgrade your Cisco Headset 500 Series firmware on the latest desktop version of Cisco Webex Teams. When you use Webex Teams with the Cisco Headset 500 Series, your headset firmware automatically updates. A pop-up notification tells you when an update is available and prompts you to start the upgrade.

Where to Find More Information

  • Cisco Headset 500 Series Administration Guide

  • Cisco Headset 500 Series User Guide

Headset Upgrade Source on IP Phone Web Page

The Device Information section of the Cisco IP Phone web page now includes the headset firmware upgrade restriction setting.

This feature has no user impact.

Where to Find More Information

  • Cisco IP Phone 7800 Series Administration Guide

  • Cisco IP Phone 8800 Series Administration Guide

Support for Cisco Webex Teams for VDI Linux

The Cisco Headset 500 Series supports call controls on the latest version of Cisco Webex Teams for VDI Linux machines.

You can:

  • Answer, end, and reject calls

  • Hold and resume calls

  • Adjust headset volume

  • Mute and unmute your headset

Where to Find More Information

  • Cisco Headset 500 Series User Guide

Cisco Headsets Web Tool

You can preview the Cisco Headsets Web Tool through the most recent version of Google Chrome for developers.

The Cisco Headsets Web Tool is a web application that enables you to upgrade your Cisco Headset 560 Series firmware without access to a Cisco IP Phone, Cisco Jabber, or Webex Teams. You can also see your headset serial number and firmware version though the web tool.

To use the Cisco Headsets Web Tool, simply go to https://upgrade.cisco.com/headsets, connect your headset to the USB port on your computer, and follow the instructions on the screen.


Note

The Cisco Headsets Web Tool is currently supported only on Google Chrome for developers. Go to https://www.google.com/intl/en-US/chrome/dev/ to download the most recent version of Google Chrome Dev.

You must enable the Development flag in Chrome to use the Web Tool. In the Chrome address bar enter
chrome://flags/#enable-experimental-web-platform-features
and select Enable.

Cisco Headset and Finesse Integration

Cisco Headset and Finesse Integration improves productivity of contact center agents by giving them the ability to change the agent Ready/Not Ready status right from their Cisco headset. When this feature is turned on, the headset Mute button acts as a Ready/Not Ready button when the call agent is idle. This lets the agent control whether they are ready to take another call without having to go into the Finesse desktop. All agent status is synced between the headset and Cisco Finesse so that the current status is known by both. During calls, the headset Mute button retains existing functionality as a Mute/Unmute button.

This feature is available as a preview feature with Cisco Unified Communications Manager, Release 11.5(1)SU8 and is targeted to Contact Center deployments. You can deploy the feature for internal testing and development, but it's not recommended that you deploy the feature in a production environment. All support requests to Cisco TAC are treated as severity-level 4. Full support is expected to be added in a future release.

To use the feature, you must turn the feature on via an enterprise parameter. The configuration menus become active only after the enterprise parameter is enabled.

More information on this feature will become available when Cisco Unified Communications Manager, Release 11.5(1)SU8 is released.

Cisco Headset 500 Series Caveats

View Caveats in Release 2.1(1)

You can search for caveats using the Cisco Bug Search.

Known caveats (bugs) are graded according to severity level, and can be either open or resolved.

Procedure


Step 1

Perform one of the following actions:

Step 2

When prompted, log in with your Cisco.com user ID and password.

Step 3

(Optional) Enter the bug ID number in the Search for field, then press Enter.


Open Caveats in Release 2.1(1)

The following list contains the severity 1, 2, and 3 defects that are open for the Cisco Headset 500 Series that use Firmware Release 2.1(1).

For more information about an individual defect, you can access the online record for the defect from the Bug Search Toolkit. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, the list reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects or to view specific bugs, access the Bug Search Toolkit.

  • CSCvt31707: Cisco Headsets 561/562 gets unpaired intermittently when changing audio path constantly.

  • CSCvt29818: Cisco Headsets 561/562 having no audio for up to 40 seconds at the beginning of an established call.

Resolved Caveats in Release 2.1(1)

The following list contains the severity 1, 2, and 3 defects that are resolved for the Cisco Headset 500 Series that use Firmware Release 2.1(1).

For more information about an individual defect, you can access the online record for the defect from the Bug Search Toolkit. You must be a registered Cisco.com user to access this online information.

Because defect status continually changes, the list reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects or to view specific bugs, access the Bug Search Toolkit.

  • CSCvs23002: The battery indicator LED on the base occasionally falls to one light after the headset unpairs from the base.

  • CSCvt85607: Bluetooth turned on when the base exits lot6 mode.

Installation

Install the Headset Firmware Release on Cisco Unified Communications Manager

Before using the headset firmware release on Cisco Unified Communications Manager, you must install the latest Cisco Unified Communications Manager firmware on all Cisco Unified Communications Manager servers in the cluster.

Procedure


Step 1

Go to the following URL: https://software.cisco.com/download/home/286320550

Step 2

Select your headset series.

Step 3

In the Latest Releases folder, choose 2.1.

Step 4

Select the firmware file, click the Download or Add to cart button, and follow the prompts.

Note 

If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.

Step 5

Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware.

Step 6

Follow the instructions in the readme file to install the firmware.


Install Headset Firmware Zip Files

If you have a version of Cisco Unified Communications Manager older than 11.5(1)SU7 or 12.5(1)SU1, you have the option to use the following .zip files to load the firmware to the TFTP server root folder.

  • cmterm-headset.2-1-0001-9.zip

  • cmterm-headset-2-1-1-9.zip

Install the full firmware release to the TFTP server if you have Cisco Unified Communications Manager 11.5(1)SU7 or later, or 12.5(1)SU1 or later. See Install the Headset Firmware Release on Cisco Unified Communications Manager.

Procedure


Step 1

Go to the following URL: https://software.cisco.com/download/home/286320550

Step 2

Select your headset series.

Step 3

In the Latest Releases folder, choose 2.1.

Step 4

Download the relevant zip files.

Step 5

Unzip the files.

Step 6

Manually copy the unzipped files to the directory on the TFTP server. See Cisco Unified Communications Operating System Administration Guide for information about how to manually copy the firmware files to the server.


Related Documentation

Use the following sections to obtain related information.

Cisco Webex Help Center

For support articles for Cisco Webex Share, Cisco Webex Teams, Cisco Webex Calling, Cisco Webex Meetings, and other Cisco Webex products, go to the following URL:

https://help.webex.com/