Table Of Contents
Cisco Unified IP Phone 8961, 9951, and 9971 (SIP) Release Notes for Firmware Release 9.0(2)
Installing Cisco Unified Communications Manager
Installing Firmware Release 9.0(2) for SIP
Using the USB Headset with the Cisco Unified IP Color Key Expansion Module
One-Way Video Calls for the Cisco Unified IP Phone
Tracking the Cisco Unified IP Phone 9971 using Cisco Emergency Responder
Web Access Disabled by Default
Obtaining Documentation and Submitting a Service Request
Cisco Unified IP Phone 8961, 9951, and 9971 (SIP) Release Notes for Firmware Release 9.0(2)
Revised: June 30, 2010Use these release notes with a Cisco Unified IP Phone running SIP firmware release 9.0(2). This version of firmware release 9.0(2) is compatible with Cisco Unified Communications Manager (Unified CM) 7.1(3), 8.0(1), and 8.0(2).
Contents
These release notes provide the following information. You might need to notify your users about some of the information provided in this document.
Related Documentation
Cisco Unified IP Phone 9951 and 9971 Documentation
Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:
http://www.cisco.com/en/US/products/ps10453/tsd_products_support_series_home.html
Cisco Unified IP Phone 8961 Documentation
Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:
http://www.cisco.com/en/US/products/ps10451/tsd_products_support_maintain_and_operate.html
Cisco Unified Communications Manager Documentation
Refer to the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
Cisco Unified Communications Manager Business Edition Documentation
Refer to the Cisco Unified Communications Manager Business Edition Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following URL:
http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html
New and Changed Information
This section contains new or changed information for firmware release 9.0(2).
Cisco Unified Video Camera
The Cisco Unified Video Camera connects to your Cisco Unified IP Phone and allows you to make a point-to-point video call with another Cisco Unified IP Phone with a Cisco Unified Video Camera attached. If a phone does not have a Cisco Unified Video Camera attached, it can only receive one-way video.
This feature is supported on the following phones:
•
Cisco Unified IP Phone 9951
•
Cisco Unified IP Phone 9971
Where to find more information:
•
Cisco Unified IP Phone 8961, 9951, and 9971 Administration Guide for Cisco Unified Communications Manager 8.0 (SIP)
•
Quick Start Guide for the Cisco Unified Video Camera
Installation Notes
This section contains these sections:
•
Installing Cisco Unified Communications Manager
•
Installing Firmware Release 9.0(2) for SIP
Installing Cisco Unified Communications Manager
Before using the Cisco Unified IP Phone with Cisco Unified Communications Manager, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.
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Note
You can install Cisco Unified Communications Manager 7.1(3) or 7.1(3a). After you install one of these releases, you must install Cisco Unified Communications Manager 7.1(3a)su1.
To download and install the Cisco Unified Communications Manager version, refer to the Install and Upgrade Guides for Cisco Unified Communications Manager.
Installing Firmware Release 9.0(2) for SIP
To download and install the phone firmware, follow these steps:
Procedure
Step 1
Go to the following URL:
http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240
Step 2
Log in to the Tools and Resources Download Software page.
Step 3
Click + and choose the IP Telephony folder.
Step 4
Click + and choose the IP Phones folder.
Step 5
Choose Cisco Unified IP Phones 9900 Series or Cisco Unified IP Phones 8900 Series.
Step 6
Choose your phone type.
Step 7
Under the Latest Releases folder, choose 9.0(2).
Step 8
Select one of the following firmware files, click the Download Now or Add to cart button and follow the prompts.
•
cmterm-8961.9-0-2.cop.sgn
•
cmterm-9951.9-0-2.cop.sgn
•
cmterm-9971.9-0-2.cop.sgn
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Note
If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.
Step 9
Click the + next to the firmware file name in the Download Cart section to access additional information about this file.The hyperlink for the Readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware:
•
cmterm-8961.9-0-2-readme.html
•
cmterm-9951.9-0-2-readme.html
•
cmterm-9971.9-0-2-readme.html
Step 10
Follow the instructions in the Readme file to install the firmware.
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Note
Firmware upgrades over the WLAN interface may take longer than upgrades using a wired connection. Upgrade times over the WLAN interface may take more than an hour, depending on the quality and bandwidth of the wireless connection.
Important Notes
This section contains these topics:
•
One-Way Video Calls for the Cisco Unified IP Phone
•
Tracking the Cisco Unified IP Phone 9971 using Cisco Emergency Responder
•
Web Access Disabled by Default
Using a USB Headset
When you use any USB headset that uses an external power source with the Cisco Unified IP Phone, the headset must be used with external power connected only.
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Note
When using your USB headset with a Cisco Unified IP Phone, do not unplug the headset while you are on an active call. This may cause the IP phone to reboot. For more information, refer to CSCte96060 using the Software Bug Toolkit.
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Note
To use the Plantronics CS50 headset for incoming calls, press the headset button once to answer a call. Press the headset button twice to go offhook.
Using the USB Headset with the Cisco Unified IP Color Key Expansion Module
The Plantronics CS50 USB headset causes the phone to request power from switch even though it is self-powered. In this case, if a device such as a camera or expansion module is connected and active on the phone, the switch will reject the power request for the headset because the power budget has been exceeded. In this case, the headset cannot be used.
One-Way Video Calls for the Cisco Unified IP Phone
Due to limitations in the H.264 video signaling standards, Cisco Unified IP Phones 9951 and 9971 may not correctly display video received from devices supporting resolutions greater than 640x480. In this case, the user will see a black video window.
To insure that video from such devices is properly displayed on the IP phone, the best solution is to configure high definition phones and RT into different call regions and limit the video bandwidth to 384 kb/s when calling between regions.
Tracking the Cisco Unified IP Phone 9971 using Cisco Emergency Responder
You can use the Cisco Unified IP Phone 9971 in Wi-Fi mode. When using this phone in this mode, you need to configure Cisco Emergency Responder appropriately for tracking wireless IP Phones. For more information, refer to the Cisco Emergency Responder Administration Guide 8.0.
Web Access Disabled by Default
Access to all web services, such as HTTP and SSH, are disabled by default on the Cisco Unified IP Phone 8961, 9951, and 9971. Your administrator can enable this feature.
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Note
Enabling web services may cause security problems.
Caveats
This section contains these topics:
Using Bug Toolkit
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:
•
All severity level 1 or 2 bugs.
•
Significant severity level 3 bugs.
You can search for problems by using the Cisco Software Bug Toolkit.
To access Bug Toolkit, you need the following items:
•
Internet connection
•
Web browser
•
Cisco.com user ID and password
To use the Software Bug Toolkit, follow these steps:
Procedure
Step 1
To access the Bug Toolkit, go to:
http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.
Step 2
Log on with your Cisco.com user ID and password.
Step 3
To look for information about a specific problem, enter the bug ID number in the "Search for bug ID" field, then click Go.
Open Caveats
Table 1 lists Severity 1, 2 and 3 defects that are open for the Cisco Unified IP Phone using firmware release 9.0(2).
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 1 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Resolved Caveats
Table 2 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone using firmware release 9.0(2).
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 2 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.
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