Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 10.0 (SIP)
Missing Alert Calls Button
I would like to use the Alert Calls button but it is not on my phone.
It has not been set up by your system administrator.
Contact your system administrator to enable the Alert Calls feature for you.
Missing All Calls Button
I would like to use the All Calls button, but it is not on my phone.
It has not been set up by your system administrator or your system administrator may have set up your phone so that the primary line button performs the All Calls function.
Contact your system administrator to enable the All Calls feature for you or check with your administrator about the primary line button functionality.
Cannot Sign In to
the Personal Directory
You can't sign in
to your personal directory.
Cannot Access the
Self Care Portal
You can't access
your Self Care Portal.
Your password must
be reset or your administrator may have changed your access to the pages.
firmware has identified an internal error.
If the message
persists, contact your administrator.
may temporarily configure your phone with the Quality Reporting Tool (QRT) to
troubleshoot performance problems. Depending on configuration, use the QRT to:
select the item that closely matches your problem.
information is sent to your system administrator.
Service Requests, and Additional Information
about how to obtain documentation, submit a service request, and gather
additional information, see the monthly publication What’s New in Cisco Product
Documentation. This publication also lists all new and revised Cisco technical
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