Accessories

Supported Accessories

You can use your phone with different types of accessories, such as headsets, microphones, and speakers. This table shows you which ones you can use with your particular phone.

In the following table, an X indicates support for an accessory by a particular phone model and a dash (-) indicates no support.

Table 1 Accessory Support for the Cisco IP Phone 8800 Series

Accessory

Type

Cisco IP Phone

8811

8841

8851

8861

Third-Party Accessories

Headset

Analog

X

X

X

X

Analog Wideband

X

X

X

X

Bluetooth

—

—

X

X

USB

—

—

X

X

Microphone

External PC

—

—

—

X

Speakers

External PC

—

—

—

X

View the Accessories Associated with Your Phone

You can use headset jack, Bluetooth, or USB port to connect external hardware to your phone. The accessory list, by default, contains an analog headset that can be set up to enable wideband

Procedure
    Step 1   Press Applications .
    Step 2   Select one of the following options:
    • Status > Accessories
    • Bluetooth > Devices
    Step 3   (Optional)  Select an accessory and press Show detail.
    Step 4   Press Exit.

    Headsets

    Check with the headset manufacturer to confirm whether you can use it with your Cisco phone.

    If you plug a headset into the phone during an active call, the audio path automatically changes to the headset.

    Standard Headsets

    You can use a standard headset with your desk phone.

    Connect a Standard Headset

    Standard headsets plug into the back of the phone.

    Procedure
    Plug the headset into the jack on the back of the phone and press the cable into the cable channel.
    Figure 1. Standard Headset Connection



    Caution   

    Failure to press the cable into the channel in the phone can damage the printed circuit board inside the phone. The cable channel reduces the strain on the connector and the printed circuit board.


    Set Up a Wideband Standard Headset

    You can use a headset that supports wideband audio. Wideband audio improves the quality of the sound you hear in the headset.

    Procedure
      Step 1   Press Applications .
      Step 2   Select Accessories > Analog headset > Setup.
      Step 3   Press On or Off to enable or disable wideband for the analog headset.
      Step 4   Press Return .

      USB Headsets

      You can use a USB headset for your calls if your phone has a USB port.

      If your phone has more than one USB port, only one USB headset can be connected at a time.

      For a list of supported headsets, see Unified Communications Endpoint and Client Accessories. USB headsets that are not listed may not function properly if you attach them to the USB port. For more information, see the documentation from your USB headset manufacturer.

      Connect a USB Headset

      When you use USB headsets with your phone, keep in mind:

      • You can use only one headset at a time. The most-recently connected headset is the active headset.

      • If you are on an active call and unplug a USB headset, the audio path does not change automatically. You need to press the Speakerphone button or pick up the handset.

      • If you are on an active call and unplug a USB headset, the audio changes automatically to the speaker.

      • If you are on an active call and plug in a USB headset, the audio changes to the USB headset.

      Procedure
      Plug the USB headset plug into the USB port on the phone.

      Bluetooth Headsets

      You can use a Bluetooth headset for your calls if your phone supports Bluetooth.

      When you use Bluetooth headsets with your phone, keep in mind:

      • If you have both a Bluetooth headset and a standard headset attached to the phone, only one type of headset works at any time. When you enable one headset, the other is automatically disabled.

      • If you use a USB headset, both the Bluetooth and analog headset are disabled. If you unplug the USB headset, you need to enable the Bluetooth or standard headset.

      • For optimum headset coverage, use your Bluetooth headset within 10 feet (3 meters) of the phone.

      • Your phone supports the Bluetooth Handsfree Profile. If your Bluetooth headset supports these features, you can use your headset to:

        • Answer a call

        • End a call

        • Change the headset volume for a call

        • Redial a number

        • View Caller ID

        • Reject a call

        • Divert a call

        • Place a call on hold by answering an incoming call

        • End a call by answering an incoming call

      For more information, see the documentation from your Bluetooth headset manufacturer.

      Related Concepts
      The Cisco IP Phone 8800 Series
      Mobile Devices and Your Desk Phone
      Related Tasks
      View Your Paired Bluetooth Devices
      Related References
      Bluetooth and Your Phone

      Turn Bluetooth On or Off

      When Bluetooth is active, the Bluetooth icon appears in the phone screen header.

      Procedure
        Step 1   Press Applications .
        Step 2   Select Bluetooth.
        Step 3   Press On or Off.
        Step 4   Select Set.

        Add a Bluetooth Headset

        Procedure
          Step 1   Make your Bluetooth headset discoverable.
          Step 2   Press Applications .
          Step 3   Select Bluetooth > Devices
          Step 4   Select Scan.
          Step 5   Select your headset and press Connect.
          Step 6   (Optional)  If prompted, enter the PIN for your headset.

          Disconnect a Bluetooth Headset

          You should disconnect your Bluetooth headset before you use it with another device.
          Procedure
            Step 1   Press Applications .
            Step 2   Select Bluetooth > Devices.
            Step 3   Select a Bluetooth headset.
            Step 4   Press Disconnect.

            Remove a Bluetooth Headset

            Remove your Bluetooth headset if you aren't going to use it with your phone again.
            Procedure
              Step 1   Press Applications .
              Step 2   Select Bluetooth > Devices.
              Step 3   Select a Bluetooth headset and press Delete.

              Wireless Headsets

              You can use most wireless headsets with your phone. For a list of supported headsets, see http:/​/​www.cisco.com/​c/​en/​us/​products/​unified-communications/​uc_​endpoints_​accessories.html.

              Refer to your wireless headset documentation for information about connecting the headset and using its features.

              Swap Headsets While on a Call

              You can connect an analog headset, a Bluetooth headset, and a USB headset simultaneously to your phone. However,you can use only one headset at a time.

              When you connect multiple headsets to the phone, you can switch among the headsets during a call by pressing the Headset key on the phone. Though the phone is connected to multiple devices, you see a specific headset is selected as the preferred audio device in the following priority order:

              • When you connect a USB headset, a Bluetooth, and an analog headset to the phone, you can make your USB headset the preferred audio device.

              • When you connect a Bluetooth and an analog headset to the phone, you can make your Bluetooth device the preferred audio device. The Bluetooth headset takes priority over wired headset, so audio is sent or received from Bluetooth headset and there will be no audio on wired headset.

              • When you connect only an analog headset to the phone, you make your analog headset the preferred audio device.

              Procedure
                Step 1   Before you make or answer a call, press Headset.
                Step 2   (Optional)  If you place a call, dial the number.

                Specify a Audio Device for a Call

                You can connect an analog headset, a Bluetooth headset, and a USB headset simultaneously to your phone. However, you can use only one headset at time.

                When you connect multiple headsets to the phone, you can choose the audio device to use for a call. Your choice applies when you place or answer a call with a line key or the corresponding softkey.

                Based on the setting that choose for Preferred audio device, the audio device is selected.

                Procedure
                  Step 1   Press Applications.
                  Step 2   Select User preferences > Audio preferences > Preferred audio device.
                  Step 3   Choose one of the options:
                  • None: Selects the last used audio device.
                  • Speaker: Selects the speakerphone as the audio device.
                  • Headset: Selects a headset as the audio device. A headset priority order is USB (highest), Bluetooth (medium), and headset (lowest).
                  • Bluetooth: Selects Bluetooth as the audio device. The priority order is Bluetooth (highest), USB (medium), and analog headset (lowest).
                  Step 4   Press Set.

                  Dynamically Select an Audio Path for a Call

                  You can connect an analog headset, a Bluetooth headset, and a USB headset simultaneously to your phone. However, only one of them can be used at a time.

                  When you connect multiple headsets to the phone, the audio path that is used during a call changes based on the audio devices that are connected.

                  Procedure
                    Step 1   (Optional)  While you are on a call with an analog headset and a Bluetooth headset connected to the phone, plug in a USB headset. The call switches to the USB headset.
                    Step 2   (Optional)  While you are on a call with a USB headset connected to the phone, unplug the USB headset. If a Bluetooth headset is connected the call switches to it, else the call switches to the speaker.
                    Step 3   (Optional)  While you are on a call with a Bluetooth headset connected to the phone, disconnect the Bluetooth headset (that is, move out of range or power off the headset). If a USB headset is connected the call switches to it, else the call switches to an analog headset.
                    Step 4   (Optional)  While you are on a call with an analog headset and a USB headset connected to the phone, plug in a Bluetooth headset. The call switches to the Bluetooth headset.

                    Cisco IP Phone Key Expansion Module Setup Overview





                    The Cisco IP Phone 8800 Key Expansion Module adds extra programmable buttons to the phone. The programmable buttons can be set up as phone line buttons, speed-dial buttons, or phone feature buttons

                    The following table lists the phones and the number of key expansion modules that each model supports.

                    Table 2 Cisco IP Phones and Supported Key Expansion Modules

                    Cisco IP Phone Model

                    Supported Key Expansion Modules

                    Cisco IP Phone 8851

                    2; providing 72 lines or buttons

                    Cisco IP Phone 8861

                    3; providing 108 lines or buttons

                    Key Expansion Module Buttons and Hardware

                    The following table describes the features of the key expansion module.

                    LCD screen—Displays the phone number, speed-dial number (or name or other text label), phone service, or phone feature assigned to each button.

                    Icons that indicate line status resemble (in both appearance and function) the icons on the phone to which the key expansion module is attached.

                    1

                    Lighted buttons—18 buttons. Depending on the mode, each button or pair of buttons corresponds to one line (same as on the phone). For mode information, see the description of 2-column mode that follow this table. The lights beneath each button indicate the state of the corresponding line as follows:

                    • light off—Button is not configured.

                    • green steady—Line is configured correctly and registered successfully and is in idle state.

                    • red steady—Line in use and have an active call on it.

                    • amber steady/blinking—A configuration error occurred when this feature was being set up.

                    2

                    Shift buttons—2 buttons. The button for page 1 is labeled as 1 and the button for page 2 is labeled as 2. The lights in each button indicate the state of the page as follows:

                    • green steady—Page is in view.

                    • light off—Page is not in view.

                    • amber steady—Page is not in view with one or more alerting calls on the page.

                    Your administrator sets up the key expansion module to display in two-column mode.

                    Two-Column Mode

                    In two-column mode, each button on the left and right of the screen is assigned to a different phone number, speed-dial number (or name or other text label), phone service, or phone feature. In this configuration, the key expansion module displays up to 18 items on page 1, and up to 18 items on page 2.

                    Figure 2. Key Expansion Module with Two Columns

                    Adjust the Screen Brightness

                    You can change the brightness of the key expansion module screen to make it easier to read.

                    Procedure
                      Step 1   Press Applications .
                      Step 2   Select User preferences > Attendant console preferences.
                      Step 3   Enter a number between 4-15.
                      Step 4   Press Set.

                      Modify a Speed Dial on a Key Expansion Module

                      If one of the line keys on the key expansion module is configured as a speed dial, you can press the line key to change the speed-dial number. You can also verify this change by checking the Unit field on the Configuration Utility page. When the line keys on the key expansion module are configured as a blf, blf+call pickup, blf+call park, or call park, you cannot change the speed-dial number when you press the line key.

                      Procedure
                        Step 1   Press a key expansion module speed-dial key for at least 2 seconds.
                        Step 2   In the Define Speed Dial window, add the speed-dial name and phone number to call when you press the key expansion module speed-dial key.
                        Step 3   Press Save.