Voicemail

Your Voicemail Account

When you aren’t at your desk, you can call your voicemail system to access your voicemail. Typically, your voicemail system has a phone number that you can dial directly and then follow the prompts to log into your voice mailbox. Your administrator can give you the voicemail system phone number.

Because each voicemail system is different, we can't tell you how to use your voicemail system. For information about your voicemail commands, see the voicemail system user documentation or contact your administrator.

Set Up Voicemail on Your Phone

If your administrator has not set up your voicemail phone number on your phone, you can set it up yourself.
Procedure
    Step 1   Press Applications .
    Step 2   Select User preferences > Call preferences.
    Step 3   Enter your voicemail phone number in Voice mail.
    Step 4   Press Set.

    Check for New Voice Messages

    To find out if you have new voicemail messages, look for one of these signs:

    • The light strip on your handset is solid red.

    • The number of missed calls and voicemail messages is displayed on your screen. If you have more than 99 new messages, a plus (+) sign is displayed.

    You will also hear a stutter tone played from your handset, headset, or speakerphone when you use a phone line. This stutter tone is line-specific. You only hear it when you use a line that has voice messages.

    Related Concepts
    Phone Web Page

    Access Voicemail

    Procedure
    Follow the voice prompts.

    Access Audio Voicemail

    Depending upon how your administrator has set up your phone, you can retrieve your voicemail without viewing a list of messages. This option is useful if you prefer a list of voicemail messages, but you occasionally access your messages without the visual prompts.

    Procedure
      Step 1   In the screen, press the Audio softkey.
      Step 2   When prompted, enter your voicemail credentials.

      Phone Behavior with Voicemail Setting

      This table lists the phone behavior in various scenarios when the Handset LED Alert field in the Configuration Utility is set to Voicemail.

      Starting State

      Event

      LED Status After Event

      LED Turn Off Criteria

      No Voicemail, No Missed Call

      There is no active call and a call is missed or a call is on hold and the call is missed.

      LED Off

      -

      No Voicemail, No Missed Call

      Voicemail comes in

      LED On

      User calls the voicemail to retrieve a message.

      Voicemail

      There is no active call and a call is missed or a call is on hold and the call is missed.

      LED On

      User calls the voicemail to retrieve a message.

      Missed Call

      Voicemail comes in

      LED On

      User calls the voicemail to retrieve a message.

      No Voicemail, No Missed Call

      No event

      LED Off

      -

      Phone Behavior with Voicemail and Missed Call Configuration Setting

      This table lists the phone behavior in various scenarios when the Handset LED Alert field in the Configuration Utility is set to Voicemail, Missed Call.

      Starting State

      Event

      LED Status After Event

      LED Turn Off Criteria

      No Voicemail, No Missed Call

      There is no active call and a call is missed or a call is on hold and the call is missed.

      LED On

      User interacts with the phone.

      No Voicemail, No Missed Call

      Voicemail comes in

      LED On

      User calls the voicemail to retrieve a message.

      Voicemail

      There is no active call and a call is missed or a call is on hold and the call is missed.

      LED On

      User interacts with the phone and calls the voicemail to retrieve a message.

      Missed Call

      Voicemail comes in

      LED On

      User interacts with the phone and calls the voicemail to retrieve a message.

      No Voicemail, No Missed Call

      No event

      LED Off

      -