You can configure a speed-dial index from your phone screen. You can also assign a speed-dial code from the phone web page.

You can press any idle line key on your phone and set up speed dial on it. The speed-dial icon, the name, and the extension number are displayed on your phone screen next to the line key. You can also verify this change by checking the Extended Function field on the web page. After you configure the speed dial on a line key, you can press the line key to modify the speed-dial information and assign a new phone number and name.

You can press a line key on your phone and delete speed dial assigned to it. The speed dial on the line key is removed. Check the phone web page to confirm that the speed dial is removed.

You can configure a line key to perform a speed dial either with a Voice Profile ID (VID) or without a VID. When both are configured, VID has a higher priority. The call is routed to that line.

If a line key is configured without VID, you can configure a speed-dial key to use the line in focus.

If a line key is configured without VID, you can perform a check to confirm whether the call is made with the line in focus.

You can answer a call that rings on another phone within your call pickup group. If multiple calls are available for pickup, you'll answer the call that has been ringing for the longest time.

Use the phone web page to set up your phone to forward all calls during specific situations, such as when your phone is busy.

You can also set up call forward from your user preferences.

When you transfer a call, you can stay on the original call until the other person answers. This way, you can talk privately with the other person before you remove yourself from the call. If you don't want to talk, transfer the call before the other person answers.

Before you transfer a call, you can talk to the person that you're transferring the call to.

Cisco IP Phones 8845 and 8865 support video calls as long as the person you're calling also has a video phone. The ring on the outside of the camera controls the shutter.

If you need to see your phone's desktop while you're on a video call, you can easily switch between the video and the desktop. When you hide the video, it blurs and moves to the background.

When you are on a video call, you can view your incoming and your outgoing video at the same time, which is known as Picture-in-Picture (PiP). Typically, the incoming video displays on the full screen and a small inset screen shows the video from your camera.

When PiP is on, you can move the inset picture to a different quadrant of the screen. You can also change the view so that your camera video displays on the full screen and the inset displays the incoming video.

When you're on a video call, you can close the shutter to stop video transmission.

When you close the shutter, the person you're talking to won't see you, but they'll still be able to hear you.

You can adjust the camera exposure for the ambient light in your office. Adjust the exposure to change the brightness of the transmitted video.

During a video call, your video can suddenly stop or lag behind the audio. The lag is often caused by a busy network.

By default, your phone automatically selects a bandwidth setting that balances the audio and video network requirements.

You can configure a fixed bandwidth setting to override the automatic selection, if required for your network conditions. If you configure a fixed bandwidth, select a setting and adjust downwards until there is no video lag.

When you call someone on your IM&P contacts, their presence state is displayed in your call history.

Because the phone is always available, you need to set your presence manually on the phone.

You can answer the oldest call available on all your phone lines, including Hold Reversion and Park Reversion calls that are in an alerting state. Incoming calls always have priority over Held or Park Reversion calls.

When working with multiple lines, you typically press the line button for the incoming call you want to answer. If you just want to answer the oldest call regardless of line, press Answer.

You can view a list of all your active calls—from all your phone lines—sorted in chronological order, oldest to newest.

The list of all calls is useful if you have multiple lines or if you share lines with other users. The list displays all your calls together.

You can also display your active calls on your primary line, which is useful if you want all your calls displayed on a single screen.

When you are ready to start your work as a call center agent, you need to sign into the phone and set your status.

When you are ready to end your work as a call center agent, you change your status and sign out of the phone. After you sign out, you do not receive more call center calls.

If you are on a call and know that you will sign off as soon as the call completes, you can change your status to Wrap-up.

From time to time, you may need to take a brief break. To do that, you change your status so that calls will not ring on your phone.

When you sign into the phone as a call center agent and your phone status is set to available, your phone are ready to accept call center calls. Before you answer a call, you see information about the call.

When you are on a call center call, you can put the caller on hold and return to the call. While the call is held for a long time, you will hear a reminder tone and a ring splash on the phone screen.

During an active call or when your status is set to wrap-up state after a call, you can assign a disposition code to a customer call. Disposition code are quick labels that you apply to call records to describe a call. It is a easy way to label calls and keep track of customer contact history so that no detail about the call are missed.

You can trace an active call and the last incoming call in any agent status.

When you need to escalate a call, you can add your supervisor to a conference call with you and your caller.